Renewal Specialist, Smal Law

Reuters; Eagan, Frisco, Ann Arbor (MN, TX, MI); Híbrido; USD 78.000 - 146.000; Jornada completa

Descripción de la vacante

Thomson Reuters is seeking a Renewal Specialist for the Small Law Firm segment in a hybrid United States location. The role focuses on customer retention and expanding Westlaw, Practical Law, and CoCounsel revenue within assigned accounts.

Responsibilities include driving renewal volume, promoting digital capabilities, and coordinating with teams to increase product usage and upsell opportunities. Travel may be required for training and customer meetings.

Formación

• High degree of professionalism and strong leadership skills required.
• Strong communication and presentation skills, especially via telephone, required.
• Well-developed negotiation skills required.
• Strong attention to detail and excellent organizational skills.
• Ability to travel occasionally to training sessions, meetings, and to customer locations.
• CRM knowledge and technical skills, with a use of AI.

Responsabilidades

• Drive Results: Meet monthly renewal volume and revenue requirements.
• Consultation: Promote Thomson Reuters digital capabilities to help customers do business on their time in a simplified way.
• Retention Focused: Secure long-term revenue by targeting multi-year contract goals and assisting with renewal portfolio growth by reaching upsell goals.
• Product Proposition: Design and develop strategies to increase market share, conduct demonstrations to introduce and position new products effectively.
• Sales Process: Aligning with workflow methodology and digital forward workstream.
• Reporting: Maintain an accurate and up-to-date renewal portfolio by meeting business system logging requirements.
• Planning: Forecast your business attainment accurately on a monthly basis.

Conocimientos

Communication

Leadership

Negotiation

CRM Knowledge

Attention to detail

Educación

J.D. or equivalent

Herramientas

CRM Systems

Descripción del empleo

## Renewal Specialist, Smal LawApply: Hybrid: United States of America, Eagan, Minnesota: United States of America, Frisco, Texas: United States of America, Ann Arbor, Michigan: Full time: Posted Today: End Date: December 12, 2026 (30+ days left to apply): JREQ205113**Job Description** The Small Law Firm (SLF) Renewal Specialist is responsible for customer retention and increasing Westlaw, Practical Law, and CoCounsel revenue, usage, and market-share in their assigned account territory. The Renewal Specialist leverages expertise in customer relations, negotiations, and product/AI insights to increase product usage, remove obstacles, and communicate overall value to customers.**Key Responsibilities*** **Drive Results:** Meet monthly renewal volume and revenue requirements* **Consultation:** Promoting Thomson Reuters digital capabilities to help customers do business on their time in a simplified way* **Retention Focused:** Securing long term revenue by targeting multi-year contract goals and assisting with renewal portfolio growth by reaching upsell goals* **Product Proposition:** Designs and develops strategies to increase market share, conducts demonstrations to introduce and position new products effectively* **Sales Process:** Aligning with workflow methodology and digital forward workstream* **Reporting:** Maintaining an accurate and up-to-date renewal portfolio by meeting business system logging requirements* **Planning:** Forecasting your business attainment accurately on a monthly basis **Required Qualifications** * High degree of professionalism and strong leadership skills required* Strong communication and presentation skills, especially via telephone, required* Well-developed negotiation skills required* Strong attention to detail and excellent organizational skills* Ability to work independently and as part of a team in a fast-paced, changing environment* Demonstrates superior CRM knowledge and technical skills, with a use of AI* Ability to travel occasionally to training sessions, meetings, and to customer locations **Preferred Qualifications** * J.D. or equivalent legal experience* Demonstrated experience in exceeding expectations as a Client Manager and meeting broader strategic objectives during tenure #LI-AY1 **What’s in it For You?*** **Flexibility & Work-Life Balance:** Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our commitment of empowering employees to achieve a better work-life balance.* **Career Development and Growth:** By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.* **Industry Competitive Benefits:** We offer comprehensive benefit plans to include paid leave, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.* **Culture:** Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.* **Social Impact:** Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.* **Making a Real-World Impact:** We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations.For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $78,400 USD - $145,600 USD.Pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.Target total cash compensation ranges are inclusive of both base pay and any target sales incentive.