Renewal & Growth Strategist — Legal Tech

Thomson Reuters; Eagan (MN); On-site; USD 78,000 - 146,000; Full time

Benefits offered by this job

Flexible policies

Career growth

Mental health days

Headspace app

Job summary

Thomson Reuters is seeking a Renewal Specialist to drive customer retention and grow revenue across Westlaw, Practical Law, and CoCounsel in assigned accounts. The role emphasizes customer relations, negotiations, and AI-driven insights to boost usage and address obstacles, communicating overall value.

Responsibilities include meeting renewal targets, promoting digital capabilities, and developing strategies to increase market share, with occasional travel for training and customer visits.

Qualifications

• Strong leadership and professional presence.
• Excellent communication and presentation skills, especially over the phone.
• Proven negotiation and relationship-management abilities.
• High attention to detail and organizational skills.
• Ability to work independently and in a fast-paced environment.
• CRM proficiency with AI awareness.
• Ability to travel occasionally for training and meetings.

Responsibilities

• Drive renewal volume and revenue targets monthly.
• Promote Thomson Reuters digital capabilities to customers.
• Secure long-term revenue with multi-year contracts and upsell goals.
• Design strategies to increase market share and conduct product demonstrations.
• Align with the sales process and digital forward workflow.
• Maintain and update renewal portfolio in the CRM and systems.
• Forecast monthly business attainment accurately.

Skills

Leadership

Communication

Negotiation

Attention to detail

Team player

CRM knowledge

AI familiarity

Travel readiness

Education

J.D. or equivalent

Job description

Thomson Reuters is seeking a Renewal Specialist to drive customer retention and grow revenue across Westlaw, Practical Law, and CoCounsel in assigned accounts. The role emphasizes customer relations, negotiations, and AI-driven insights to boost usage and address obstacles, communicating overall value.

Responsibilities include meeting renewal targets, promoting digital capabilities, and developing strategies to increase market share, with occasional travel for training and customer visits.