Strategic Renewal & Upsell Executive (Remote)

Thomson Reuters; Ann Arbor (MI); Remote; USD 147,000 - 273,000; Full time

Job summary

Thomson Reuters seeks a Client Executive to lead complex renewals and strategic upsell across an existing US-based customer base. This remote role requires consultative selling, relationship building, and cross-functional collaboration with Account Executives and Sales Specialists.

You will use data and CRM insights to protect revenue, drive retention, and expand opportunities while navigating escalations and aligning internal teams to customer outcomes.

Qualifications

• Bachelor's degree or equivalent relevant experience.
• 2+ years proven experience in sales, account management, customer retention, or renewals, with responsibility for managing existing customer relationships.
• Demonstrated success handling complex deals, negotiations, and renewal conversations in a fast-paced, target-driven environment.
• Strong consultative selling skills, with the ability to assess customer needs, recommend solutions, and drive opportunities to close.
• Excellent relationship-building and communication skills, with the ability to influence both internal and external stakeholders.
• Experience managing customer escalations and resolving issues in a way that protects the relationship and supports long-term business outcomes.
• Comfort using customer relationship management tools, sales technology, and data insights to manage pipeline and sales activity.
• Ability to work independently, apply sound judgment, and manage multiple priorities across a defined book of business or territory

Responsibilities

• Lead complex renewals: Manage high-value and complex renewal opportunities through proactive outreach, strong deal strategy, and effective close planning.
• Drive retention and growth: Protect existing revenue while identifying upsell opportunities within current customer accounts.
• Build trusted customer relationships: Serve as a primary point of contact for customers, including managing standard and complex escalations with professionalism and urgency.
• Deliver consultative sales engagement: Understand customer goals, identify needs, shape solution plans, and recommend the best path forward to support retention and expansion.
• Partner across internal teams: Collaborate closely with Account Executives, Sales Specialists, and cross-functional stakeholders to bring the right expertise into each opportunity.
• Use data and sales technology to progress deals: Leverage Salesforce workflows, insights, and activity planning to manage pipeline health and move opportunities efficiently through the sales process.
• Support territory growth strategies: Contribute to account and territory planning by identifying customer trends, risks, and opportunities that help shape retention and growth strategies.

Skills

Sales experience

Account management

Renewals

Consultative selling

Education

Bachelor's degree

Tools

Salesforce

Job description

Thomson Reuters seeks a Client Executive to lead complex renewals and strategic upsell across an existing US-based customer base. This remote role requires consultative selling, relationship building, and cross-functional collaboration with Account Executives and Sales Specialists.

You will use data and CRM insights to protect revenue, drive retention, and expand opportunities while navigating escalations and aligning internal teams to customer outcomes.