Remote Strategic Renewal & Growth Executive

Thomson Reuters; Eagan (MN); Remote; USD 147,000 - 273,000; Full time

Benefits offered by this job

Flexibility & Work-Life Balance

Career Development

Industry Benefits

Company Culture

Social Impact

Making Real-World Impact

Job summary

Thomson Reuters is seeking a Client Executive to lead complex renewals and strategic upsell across an existing customer base in a remote US-based role. You will build trust, manage escalations, and collaborate with Account Executives, Sales Specialists, and other partners to drive retention and growth.

Utilize data insights and Salesforce workflows to progress opportunities, maintain pipeline health, and execute effective renewal strategies.

Qualifications

• Bachelor's degree or equivalent relevant experience.
• 2+ years proven experience in sales, account management, customer retention, or renewals, with responsibility for managing existing customer relationships.
• Demonstrated success handling complex deals, negotiations, and renewal conversations in a fast-paced, target-driven environment.
• Strong consultative selling skills, with the ability to assess customer needs, recommend solutions, and drive opportunities to close.
• Excellent relationship-building and communication skills, with the ability to influence both internal and external stakeholders.
• Experience managing customer escalations and resolving issues in a way that protects the relationship and supports long-term business outcomes.
• Comfort using customer relationship management tools, sales technology, and data insights to manage pipeline and sales activity.
• Ability to work independently, apply sound judgment, and manage multiple priorities across a defined book of business or territory

Responsibilities

• Lead complex renewals: Manage high-value and complex renewal opportunities through proactive outreach, strong deal strategy, and effective close planning.
• Drive retention and growth: Protect existing revenue while identifying upsell opportunities within current customer accounts.
• Build trusted customer relationships: Serve as a primary point of contact for customers, including managing standard and complex escalations with professionalism and urgency.
• Deliver consultative sales engagement: Understand customer goals, identify needs, shape solution plans, and recommend the best path forward to support retention and expansion.
• Partner across internal teams: Collaborate closely with Account Executives, Sales Specialists, and cross-functional stakeholders to bring the right expertise into each opportunity.
• Use data and sales technology to progress deals: Leverage Salesforce workflows, insights, and activity planning to manage pipeline health and move opportunities efficiently through the sales process.
• Support territory growth strategies: Contribute to account and territory planning by identifying customer trends, risks, and opportunities that help shape retention and growth strategies.

Skills

Strategic acct mgmt

Renewals

Upsell

Cross-sell

Consultative selling

CRM usage

Data-driven

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

BI tools

Job description

Thomson Reuters is seeking a Client Executive to lead complex renewals and strategic upsell across an existing customer base in a remote US-based role. You will build trust, manage escalations, and collaborate with Account Executives, Sales Specialists, and other partners to drive retention and growth.

Utilize data insights and Salesforce workflows to progress opportunities, maintain pipeline health, and execute effective renewal strategies.