Remote SaaS Customer Success Manager — Enterprise Impact

3E; Minnesota; Remote; USD 78,000 - 84,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance and disability coverage

Open PTO and parental leave

401(k) plan with company matching

Employee assistance program

Voluntary supplemental benefits

Job summary

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and maximize value from our evolving 3E portfolio. You will work with two Account Managers to guide customers through education, adoption, and solutions while supporting renewal and growth opportunities.

You will engage with customers across SaaS products, coordinate with Onboarding, Support, and Product teams, and help customers achieve measurable outcomes.

Qualifications

• 3+ years in Customer Success, Account Management, or similar in SaaS/tech.
• Experience helping customers learn software and adopt capabilities.
• Strong communication and presentation skills; able to translate technical concepts into practical value.
• Excellent organizational skills and ability to manage competing priorities.
• Comfortable navigating challenging conversations and setting realistic expectations.
• Curiosity to learn multiple products and solve evolving customer needs.
• Proficiency with Microsoft 365 apps (Excel, Outlook, Word, PowerPoint).

Responsibilities

• Build relationships that last with customer stakeholders and help them realize ongoing value from 3E solutions.
• Turn product knowledge into customer success by guiding through capabilities and training.
• Drive engagement and adoption by creating and executing customer success plans.
• Partner with two Account Managers to support retention and growth.
• Get ahead of risks by monitoring usage and feedback and coordinating solutions.
• Connect customers with the right internal experts across CS, Onboarding, Support, and Product.
• Be a voice for the customer by sharing insights to improve products and processes.
• Grow expertise across 3E’s Protect and Insight portfolio and identify value for customers.

Skills

Relationship-building

Customer communication

Software training

Training delivery

Organization

Stakeholder management

Problem solving

Adaptability

Tools

Salesforce

Gong

Job description

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and maximize value from our evolving 3E portfolio. You will work with two Account Managers to guide customers through education, adoption, and solutions while supporting renewal and growth opportunities.

You will engage with customers across SaaS products, coordinate with Onboarding, Support, and Product teams, and help customers achieve measurable outcomes.