Strategic Relationship Manager, FinTech Payments

REPAY; Utah; On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health insurance (100% employee health

Life insurance

Disability insurance

401(k) match

Employee Stock Purchase Plan

Annual bonus

Job summary

REPAY is seeking a results-driven Relationship Manager to grow strategic client partnerships within the payments space. You will manage top-tier accounts, drive retention, and coordinate cross-functional teams to deliver service excellence.

Ideal candidates have 7–10 years in relationship/account management or sales, with Payments industry experience and proficiency with Salesforce and MS Office. Bachelor's degree preferred; strong analytical and communication skills are essential.

Qualifications

• Bachelor's degree preferred in business, finance, or related field.
• 7–10 years in Relationship Management, Client/Account Management or Sales.
• Payments industry experience desired and proven strategic thinking.
• Proficient with CRM systems (e.g., Salesforce) and MS Office.

Responsibilities

• Build and maintain relationships with top clients, accountable for performance and retention.
• Lead client reviews and develop strategies to improve satisfaction and renewal.
• Develop and execute day-to-day service solutions for major accounts.
• Collaborate with internal teams to address client needs and drive growth.
• Define account management structure and ensure effective engagement.
• Forecast opportunities and manage multiple priorities with strong organization.

Skills

Relationship management

Sales experience

CRM (Salesforce)

MS Excel/Word/PowerPoint

Payments industry experience

Client management

Education

Bachelor's degree preferred

Tools

Salesforce CRM

Job description

REPAY is seeking a results-driven Relationship Manager to grow strategic client partnerships within the payments space. You will manage top-tier accounts, drive retention, and coordinate cross-functional teams to deliver service excellence.

Ideal candidates have 7–10 years in relationship/account management or sales, with Payments industry experience and proficiency with Salesforce and MS Office. Bachelor's degree preferred; strong analytical and communication skills are essential.