Strategic Relationship & Growth Manager - Remote

Capital One Group; United States; Remote; USD 138,000 - 158,000; Full time

Job summary

Capital One is seeking a Principal Relationship Management and Business Development Manager (Remote-Eligible) to support day-to-day partner operations for the Global Acceptance LAC team. You will coordinate with Acquiring and Payment Enablement, and Merchant partners to grow Discover Network acceptance in the Caribbean & Central America.

This hands-on role focuses on account coordination, pipeline tracking, and operational execution for regional Network Participants, with travel up to 30-40% and

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 4 years of client management, sales support, business development or operational partner management experience within payments, acquiring, or financial services industry.

Responsibilities

• Account Coordination & Partner Support: primary operational contact for assigned acquiring and enablement partners; support contract renewal cycles and coordinate with product/marketing teams to facilitate partner adoption of Discover Network tools and programs.
• Tactical Pipeline Execution: execute partner acquisition initiatives and outreach plans to expand Discover Network acquiring acceptance across target Caribbean markets
• Territory Planning & Prospecting: develop territory/prospect plan, engage processor partners to develop prospect and lead generation
• Acceptance Monitoring & Reporting: track merchant acceptance metrics, pull transaction reporting, highlight gaps or routing issues to optimize processing
• Event Support & Representation: represent Discover Network on-site at regional industry gatherings and partner sessions to support brand visibility and follow up on leads
• Partner Performance Tracking: review partner volume metrics, identify roadblocks or settlement issues, escalate risks to leadership
• Contract Administration: coordinate contract terms, amendment workflows, and documentation for partner accounts
• Vertical Acceptance Support: drive acceptance campaigns across Airlines, Hotels, Restaurants, Retail, Travel Operators
• Lead Generation & Research: identify potential acquiring partners, ISOs, gateways, ATM networks in uncovered territories across CP and CNP channels
• Implementation & Launch Support: assist partners through onboarding stages for new payment capabilities, product features, marketing assets
• Compliance & Governance: ensure onboarding and ongoing activities comply with AML, KYC, and EDD standards
• Market Tracking: gather local market feedback, competitor activities, merchant trends, provide summaries to senior team
• Core Competencies & Execution: be organized and able to drive business results through others while delivering service
• Travel: willingness to travel up to 30-40% of the time across the region

Job description

Capital One is seeking a Principal Relationship Management and Business Development Manager (Remote-Eligible) to support day-to-day partner operations for the Global Acceptance LAC team. You will coordinate with Acquiring and Payment Enablement, and Merchant partners to grow Discover Network acceptance in the Caribbean & Central America.

This hands-on role focuses on account coordination, pipeline tracking, and operational execution for regional Network Participants, with travel up to 30-40% and