Customer Success Manager

Planetlabs; Arlington (VA); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Health Savings Account (HSA) with a公司

Job summary

Planet is seeking a Customer Success Manager focused on serving our most strategic customers in North America. You will build trusted relationships with federal, state, and municipal agencies, helping them derive maximum value from Planet's satellite imagery and geospatial solutions.

This full-time, hybrid role requires you to work from the San Francisco or Arlington, VA office part of the week, drive product adoption, identify expansion opportunities, and collaborate across Sales, Product, and

Qualifications

• 4+ years of experience in Customer Success, Account Management, or related roles.
• Bachelor's degree in a relevant field.
• Understanding of public sector workflows, procurement processes, and funding cycles.
• Ability to communicates technical concepts to diverse audiences from analysts to government executives.
• Skilled in cross-functional collaboration with Sales, Product, Support, and Engineering teams.
• Excellent organizational skills with the ability to manage multiple accounts and priorities.
• A curious, ever-learning mindset and the drive to continuously deepen understanding of the customer's mission.
• Solid human and organizational intelligence to read government agency culture and tailor engagement.

Responsibilities

• Build trusted relationships with customers to help them achieve strategic goals using Planet's technology.
• Drive product adoption through onboarding, training, and tailored guidance on best practices.
• Identify expansion and renewal opportunities, partnering with Sales to secure long-term value for customers.
• Advocate for customer needs internally, surfacing feedback to influence product development and roadmap prioritization.
• Collaborate with Sales, Product, and Marketing to develop use cases, success stories, and public sector engagement strategies.
• Provide proactive support and account planning for key renewals, budget cycles, and legislative timelines.
• Champion change for customers navigating a rapidly evolving geospatial landscape, helping agencies adapt Planet's tools to new and emerging mission needs.

Skills

Customer Success

Account Management

Public Sector

Cross-functional Collaboration

Communication

Travel Ready

Education

Bachelor's degree in a relevant field

Tools

ArcGIS

QGIS

Google Earth Engine

Job description

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world's toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role:

As a Customer Success Manager focused on serving our most strategic customers in North America. You will serve as a trusted advisor to agencies across the region, helping them derive maximum value from Planet's satellite imagery and geospatial solutions. You'll support mission-critical initiatives in areas such as emergency response, environmental monitoring, infrastructure planning, and natural resource management.

Your role will be to deepen customer engagement, drive adoption of Planet products, and identify growth opportunities within your portfolio. You'll work across a range of federal, state and municipal agencies building relationships, understanding regional priorities, and translating challenges into impactful geospatial solutions. The best CSMs on our team operate at the macro level, stepping back to see the full context of an account, plotting a path forward, and driving action rather than waiting to be asked.

This is a full-time, hybrid role which will require you to work from our San Francisco or Arlington, VA office 3 days per week.

Impact You'll Own:

Build trusted relationships with customers to help them achieve strategic goals using Planet's technology.

Drive product adoption through onboarding, training, and tailored guidance on best practices.

Identify expansion and renewal opportunities, partnering with Sales to secure long-term value for customers.

Advocate for customer needs internally, surfacing feedback to influence product development and roadmap prioritization.

Collaborate with Sales, Product, and Marketing to develop use cases, success stories, and public sector engagement strategies.

Provide proactive support and account planning for key renewals, budget cycles, and legislative timelines.

Champion change for customers navigating a rapidly evolving geospatial landscape, helping agencies adapt Planet's tools to new and emerging mission needs.

What You Bring:

• 4+ years of experience in Customer Success, Account Management, or related roles.
• Bachelor's degree in a relevant field.
• Understanding of public sector workflows, procurement processes, and funding cycles.
• Ability to communicate technical concepts to a wide range of audiences from analysts to government executives.
• Skilled in cross-functional collaboration with Sales, Product, Support, and Engineering teams.
• Excellent organizational skills with the ability to manage multiple accounts and priorities.
• A curious, ever-learning mindset and the humility to know your understanding of the customer's mission is never complete, and the drive to keep digging deeper.
• Solid human and organizational intelligence able to read organizational culture, key drivers, and persona types across government agencies, then tailor your approach to optimize for engagement and outcomes.
• Willingness to travel as needed.

What Makes You Stand Out:

• Prior experience working directly with federal, state or municipal government agencies.
• Knowledge of key public sector challenges-climate adaptation, land use planning, infrastructure resiliency, emergency response.
• Proficiency with tools like ArcGIS, QGIS, or Google Earth Engine.
• Experience navigating data-sharing agreements or government contract mechanisms.

Application Deadline:

11:45p / 23:45 PT on the date stated below. Applications are reviewed on a rolling basis. This posting may be removed earlier than projected if a suitable pool of applications has been received. For this reason, we recommend applying as soon as you are able to.

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with a company contr