Strategic Project Lead: Change & Process Mapping

Bank of America; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Bank of America is seeking an experienced Project Manager to oversee cross-functional initiatives within Retail Credit Operations in Plano, TX. You will partner with business teams to sustain change, evaluate current methods, and implement improvements with emphasis on deliverables and risk management.

The role focuses on managing end-to-end delivery, coordinating across lines of business, and ensuring adoption of changes through structured governance and communication.

Qualifications

• Maps workflows and data from upstream to downstream with clear provenance.
• Proficient in Visio or similar process mapping software.
• Proficient with Microsoft Excel and PowerPoint.
• Strong collaboration skills and strategic thinking.

Responsibilities

• Oversees the execution of defined project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators.
• Leads project and/or remediation requirement documentation efforts based on identified gaps and controls needed for sustained performance.
• Plans and organizes projects using appropriate tools and techniques, including technology platforms used by client-facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion.
• Navigates across various Lines of Business and partner organizations, including Technology and Risk, leading them to negotiate decision making for efficient and effective resolution.
• Supports the adoption and sustainment of change initiatives and helps assess adoption risks.
• Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders.

Skills

Maps workflows & data

Visio / process mapping

Microsoft Excel & PowerPoint

Collaboration & strategic thinking

Job description

Bank of America is seeking an experienced Project Manager to oversee cross-functional initiatives within Retail Credit Operations in Plano, TX. You will partner with business teams to sustain change, evaluate current methods, and implement improvements with emphasis on deliverables and risk management.

The role focuses on managing end-to-end delivery, coordinating across lines of business, and ensuring adoption of changes through structured governance and communication.