Strategic Projects Lead – Change & Process Excellence

Bank of America; Addison (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Bank of America is seeking an Operations Project Consultant to drive cross-functional initiatives across Lines of Business and Technology within Retail Credit Operations. You will document end-to-end workflows, map data movement, and ensure accurate, repeatable process syntax to support normalization and design work.

Responsibilities include managing project plans, tracking KPIs, and partnering with subject matter experts to capture the what and how of processes with clarity and resilience

Qualifications

• Maps workflows & data from upstream sources through downstream outputs.
• Proficient in Visio or similar process mapping software.
• Proficient with Microsoft products including Excel and PPT.
• Strong collaboration skills and strategic thinking.

Responsibilities

• Oversees the execution of defined project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators.
• Leads project and/or remediation requirement documentation efforts based on identified gaps and controls needed for sustained performance.
• Plans and organizes projects using appropriate tools and techniques, including technology platforms used by client-facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion.
• Navigates across various Lines of Business and partner organizations, including Technology and Risk, leading them to negotiate decision making for efficient and effective resolution.
• Supports the adoption and sustainment of change initiatives and helps assess adoption risks.
• Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders.

Skills

Collaboration

Controls Management

Issue Management

Problem Solving

Project Management

Change Management

Process Design

Process Mapping

Tools

Visio

Microsoft Excel

PowerPoint

Job description

Bank of America is seeking an Operations Project Consultant to drive cross-functional initiatives across Lines of Business and Technology within Retail Credit Operations. You will document end-to-end workflows, map data movement, and ensure accurate, repeatable process syntax to support normalization and design work.

Responsibilities include managing project plans, tracking KPIs, and partnering with subject matter experts to capture the what and how of processes with clarity and resilience