Senior Operations & Change Leader - Lending

Bank of America; Chandler (AZ); On-site; USD 73,000 - 105,000; Full time

Job summary

Bank of America is seeking a role focused on change management and operational oversight within Consumer Lending. The position emphasizes design, development, and deployment of products, systems, and processes, with a strong focus on continuous improvement and adherence to regulations.

The candidate will engage in strategic guidance, process efficiency analysis, and alignment of priorities with measurable performance goals, while fostering an inclusive work environment and ensuring compliance

Qualifications

• 1-3 Years Change Management Experience.
• Medium to Advanced Excel Proficiency.
• Medium to Advanced Power Point Proficiency.
• Advanced Communication Proficiency.

Responsibilities

• Provides strategic guidance to develop and analyze procedures to enhance unit and/or product-related activities.
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and KPIs to measure process effectiveness.
• Aligns bank priorities and strategies to employee metrics and goals and provides interventions as needed to recognize, encourage, and improve team performance to support an inclusive work environment.
• Leads and ensures teams adhere to bank and regulatory policy and procedures when making decisions that impact various operations and product lines.

Skills

Change Management

Advanced Communication

Critical Thinking

Customer Focus

Decision Making

Problem Solving

Risk Management

Adaptability

Attention to Detail

Collaboration

Oral Communications

Presentation Skills

Education

Bachelor’s Degree or equivalent work experience

Tools

Excel

PowerPoint

Job description

Bank of America is seeking a role focused on change management and operational oversight within Consumer Lending. The position emphasizes design, development, and deployment of products, systems, and processes, with a strong focus on continuous improvement and adherence to regulations.

The candidate will engage in strategic guidance, process efficiency analysis, and alignment of priorities with measurable performance goals, while fostering an inclusive work environment and ensuring compliance