Strategic Change & Project Leader

Bank of America; Newark (DE); On-site; USD 90,000 - 120,000; Full time

Job summary

Bank of America is seeking an Operations Project Consultant to manage cross-functional projects within Retail Credit Operations. This role focuses on documenting current-state workflows, planning change, and coordinating with business lines to deliver improvements.

You will map processes, track progress against KPIs, and guide teams through transition, ensuring accurate data lineage and disciplined execution across multiple departments.

Qualifications

• Maps workflows & data from upstream sources through downstream outputs.
• Proficient in Visio or similar process mapping software.
• Proficient with Microsoft Excel and PowerPoint.
• Strong collaboration skills and strategic thinking.

Responsibilities

• Oversees the execution of defined project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators.
• Leads project and/or remediation requirement documentation efforts based on identified gaps and controls needed for sustained performance.
• Plans and organizes projects using appropriate tools and techniques, including Technology platforms used by client facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion.
• Navigates across various Lines of Business and partner organizations, including Technology and Risk, leading them to negotiate decision making for efficient and effective resolution.
• Supports the adoption and sustainment of change initiatives and helps assess adoption risks.
• Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders.

Skills

Collaboration

Controls Management

Issue Management

Problem Solving

Project Management

Change Management

Policies, Procedures, and Guidelines

Process Management

Process Performance Measurement

Written Communications

Active Listening

Drives Engagement

Prioritization

Process Design

Process Mapping

Tools

Visio

Excel

PowerPoint

Job description

Bank of America is seeking an Operations Project Consultant to manage cross-functional projects within Retail Credit Operations. This role focuses on documenting current-state workflows, planning change, and coordinating with business lines to deliver improvements.

You will map processes, track progress against KPIs, and guide teams through transition, ensuring accurate data lineage and disciplined execution across multiple departments.