Strategic Programs Lead, Global Growth

SNAP, Inc.; Palo Alto (CA); On-site; USD 142,000 - 214,000; Full time

Job summary

Snap Inc. in the United States is seeking a Lead, Program Management to join our global Small and Medium Customers organization.

You will help build and scale the SMC operational engine, shaping workflows, processes, and governance across sales, marketing, BI, CRM, and product. The ideal candidate has a track record in program management and cross-functional execution, with experience in ad tech or digital media.

Qualifications

• Bachelor's degree or equivalent years of experience.
• 8+ years of program or operations leadership.
• Experience with inside sales operations.
• Ability to design scalable processes across the customer lifecycle.
• Experience collaborating with cross-functional teams.

Responsibilities

• Expand the SMC sales channel operational engine.
• Manage processes to scale SMC initiatives.
• Design operating models delivering large-scale programs.
• Create roadmaps, plans, and progress reporting.
• Implement optimized workflows for delivery and identify gaps.
• Partner with cross-functional teams to achieve goals.
• Develop operational metrics to drive improvements.
• Define tooling improvements for sales and marketing.
• Standardize program-management practices across tools (Asana, Jira, Google Workspace).
• Launch and scale programs to improve advertiser outcomes.
• Identify blockers and resolve issues with clear recommendations.
• Execute complex projects using data-driven decisions.

Skills

Operational design

Process mapping

Inside Sales Operations

Business Marketing

Ad Sales

Ad tech experience

Sales lifecycle

Program management

Stakeholder communication

Multitask

Education

BS/BA degree or equivalent years of experience

Tools

Asana

Jira

Google Workspace

Job description

Snap Inc. in the United States is seeking a Lead, Program Management to join our global Small and Medium Customers organization.

You will help build and scale the SMC operational engine, shaping workflows, processes, and governance across sales, marketing, BI, CRM, and product. The ideal candidate has a track record in program management and cross-functional execution, with experience in ad tech or digital media.