Lead Program Management, SMC Operations

Snap; New York (NY); On-site; USD 140,000 - 180,000; Full time

Job summary

Snap Inc is seeking a Lead, Program Management for its global Small and Medium Customers (SMC) organization. You will help expand the SMC sales channel operational engine, design scalable processes, and partner with cross-functional teams to deliver against strategic goals.

The role requires 8+ years in program management or related fields, with strong experience in operational design, process mapping, and cross-functional collaboration. A fast-paced, collaborative environment awaits.

Qualifications

• Minimum: BS/BA degree or equivalent years of experience.
• 8+ years of experience in program management, project management, business operations, revenue operations, go-to-market strategy, growth, sales operations, or related cross-functional discipline.

Responsibilities

• Support the expansion of the SMC sales channel operational engine.
• Develop and manage processes to scale SMC initiatives.
• Design and implement operating models delivering against strategic goals.
• Create roadmaps, plans, change management, and reporting methodologies.
• Design optimized workflows and scalable solutions for delivery goals.
• Partner with cross-functional teams to achieve business goals.
• Evolve SMC operational metrics to drive improvements.
• Collaborate with Sales Ops on tooling, trainings, QA, and communications.
• Standardize program-management practices across tools (Asana, Jira, Google Workspace, dashboards).
• Launch and scale programs improving advertiser outcomes, product adoption, and sales execution.
• Anticipate blockers, resolve issues through influence, and make clear recommendations.
• Execute complex, time-critical projects using data-driven decisions.

Skills

Operational design

Process mapping

Inside Sales Operations

Business Marketing

Ad Sales

Ad tech familiarity

Cross-functional collaboration

Executive communication

Multitasking

Change management

Education

BS/BA degree or equivalent

Tools

Asana

Jira

Google Workspace

Job description

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

We are looking for a Lead, Program Management to join Snap Inc.'s global Small and Medium Customers (SMC) organization. This role will join a foundational team which will propel the SMC strategy and vision forward through operational excellence. Through defining, implementing and managing the SMC operational structures and processes, this role will be pivotal to contributing to the scale and growth of the SMC business unit.

What you'll do:

• Support the expansion of the SMC sales channel operational engine
• Develop and manage the ongoing processes that support scaling SMC wide initiatives to move the business forward
• Design and implement operating models that predictably deliver against strategic goals through large-scale programs
• Create roadmaps, project plans, change management plans, tasks and reporting methodologies on progress
• Design and implement optimized workflows and processes to enable functional teams' delivery on goals. Identify gaps and implement scalable solutions and/or test new initiatives
• Partner with cross-functional teams, including SMC Revenue Program, Sales, Marketing, Sales Operations, Business Intelligence, CRM, Data Operations, Partnerships, Measurement, Product, and Data Science to achieve business goals
• Support the evolution of SMC business unit operational metrics to drive process improvements and enhance operational efficiencies
• Partner with Sales Ops in defining operational solutions development, including areas such as tooling improvements for sales & marketing, trainings, QA, and sales communications
• Standardize program-management practices across tools such as Asana, Jira, Google Workspace, dashboards, and other team systems.
• Partner with program owners to launch and scale programs that improve advertiser outcomes, product adoption, treatment adoption, and sales execution
• Anticipate blockers and dependencies, resolve issues through influence, and elevate decisions with a clear recommendation.
• Execute complex and time-critical projects through strategic and prioritized approach for resolution. Use data to influence decisions.

Knowledge, Skills & Abilities:

• Rapidly scaling operational design - process, tools, people, reporting
• Process mapping, workflow design and optimization expertise
• Experience with Inside Sales Operations
• Experience with Business Marketing
• Experience with Ad Sales
• Familiarity in working with Ad tech, media, or digital industry
• Sales mindset with proven ability to design and implement scalable processes across the customer lifecycle
• Experience in facilitating multiple program teams with a wide-range of functional skills
• Experience simplifying and effectively communicating with business and technical executives, as well as external stakeholders
• Self-starter with strong collaboration skills and ability to multitask
• Ability to adapt to changing priorities and is comfortable with ambiguity

Minimum Qualifications:

• BS/BA degree or equivalent years of experience
• 8+ years of experience in program management, project management, business operations, revenue operations, go-to-market strategy, growth, sales operations, or a related cross-functional discipline.

Preferred Qualifications:

• Proven operational excellence and business acumen in fast-paced, cross-functional environments, with the ability to influence stakeholders at all levels.
• Strong organization, program management, analytical, problem-solving, and execution skills, including the ability to turn insights into actionable plans and drive cross-functional projects.
• Effective change agent and communicator who can influence leadership, product, marketing, and team members to adopt new ways of working.
• Experience managing outsourced vendor partners, sales processes, and KPI reporting; familiarity with building agentic AI workflows for reporting, requirements synthesis, risk identification, and action tracking.
• Collaborative, hands-on team player with a passion for change, Snap