Head of SMC Programs & Operational Excellence

Snap; New York (NY); On-site; USD 140,000 - 180,000; Full time

Job summary

Snap Inc is seeking a Lead, Program Management for its global Small and Medium Customers (SMC) organization. You will help expand the SMC sales channel operational engine, design scalable processes, and partner with cross-functional teams to deliver against strategic goals.

The role requires 8+ years in program management or related fields, with strong experience in operational design, process mapping, and cross-functional collaboration. A fast-paced, collaborative environment awaits.

Qualifications

• Minimum: BS/BA degree or equivalent years of experience.
• 8+ years of experience in program management, project management, business operations, revenue operations, go-to-market strategy, growth, sales operations, or related cross-functional discipline.

Responsibilities

• Support the expansion of the SMC sales channel operational engine.
• Develop and manage processes to scale SMC initiatives.
• Design and implement operating models delivering against strategic goals.
• Create roadmaps, plans, change management, and reporting methodologies.
• Design optimized workflows and scalable solutions for delivery goals.
• Partner with cross-functional teams to achieve business goals.
• Evolve SMC operational metrics to drive improvements.
• Collaborate with Sales Ops on tooling, trainings, QA, and communications.
• Standardize program-management practices across tools (Asana, Jira, Google Workspace, dashboards).
• Launch and scale programs improving advertiser outcomes, product adoption, and sales execution.
• Anticipate blockers, resolve issues through influence, and make clear recommendations.
• Execute complex, time-critical projects using data-driven decisions.

Skills

Operational design

Process mapping

Inside Sales Operations

Business Marketing

Ad Sales

Ad tech familiarity

Cross-functional collaboration

Executive communication

Multitasking

Change management

Education

BS/BA degree or equivalent

Tools

Asana

Jira

Google Workspace

Job description

Snap Inc is seeking a Lead, Program Management for its global Small and Medium Customers (SMC) organization. You will help expand the SMC sales channel operational engine, design scalable processes, and partner with cross-functional teams to deliver against strategic goals.

The role requires 8+ years in program management or related fields, with strong experience in operational design, process mapping, and cross-functional collaboration. A fast-paced, collaborative environment awaits.