Strategic Program Lead, SMC Operations

SNAP, Inc.; Seattle (WA); In loco; USD 142.000 - 214.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity in RSUs

Medical coverage

Paid parental leave

Mental health support

Descrizione del lavoro

Snap Inc. is seeking a Lead, Program Management for its global Small and Medium Customers (SMC) organization. The role focuses on building scalable operational structures, processes, and workflows to support growth and efficiency.

You’ll partner with Revenue, Sales, Marketing, BI, CRM, and Product teams to execute large, cross-functional programs. The ideal candidate has a proven track record in sales operations, process design, and program execution, with strong analytical and communication

Competenze

• BS/BA degree or equivalent years of experience.
• 8+ years in program management, project management, business operations, revenue operations, or similar.
• Experience with Inside Sales Operations and Ad Sales.

Mansioni

• Support the expansion of the SMC sales channel operational engine.
• Develop and manage processes to scale SMC initiatives.
• Design operating models delivering strategic goals through large programs.
• Create roadmaps, project plans, change management, reporting.
• Design optimized workflows to enable delivery against goals.
• Partner with cross-functional teams to achieve business goals.
• Evolve SMC operational metrics to drive improvements.
• Define operational solutions including tooling improvements and trainings.
• Standardize program-management practices across tools like Asana, Jira, and Google Workspace.
• Launch and scale programs improving advertiser outcomes and product adoption.
• Anticipate blockers, resolve issues, provide clear recommendations.
• Execute complex projects using data-driven decisions.

Conoscenze

Operational design

Process mapping

Workflow optimization

Inside Sales Operations

Ad tech experience

Sales processes

KPI reporting

Cross-functional collaboration

Executive communication

Ambiguity tolerance

Formazione

BS/BA degree or equivalent years of experience

Strumenti

Asana

Jira

Google Workspace

Descrizione del lavoro

Snap Inc. is seeking a Lead, Program Management for its global Small and Medium Customers (SMC) organization. The role focuses on building scalable operational structures, processes, and workflows to support growth and efficiency.

You’ll partner with Revenue, Sales, Marketing, BI, CRM, and Product teams to execute large, cross-functional programs. The ideal candidate has a proven track record in sales operations, process design, and program execution, with strong analytical and communication