Head of SMC Programs & Operations

Snapchat, Inc.; New York (NY); On-site; USD 135,000 - 214,000; Full time

Benefits offered by this job

Paid parental leave

Comprehensive medical coverage

Mental health support programs

Equity in RSUs

Job summary

Snap Inc. seeks a Lead, Program Management to join its global Small and Medium Customers (SMC) organization in New York.

The role focuses on expanding the SMC operational engine, designing scalable workflows, and partnering with cross-functional teams to drive advertiser outcomes and sales execution. The ideal candidate will have 8+ years in program management, with a proven ability to implement large-scale programs, optimize processes, and communicate effectively with executives and

Qualifications

• BS/BA degree or equivalent years of experience in related cross-functional disciplines.
• 8+ years of experience in program management, project management, business operations, revenue operations, go-to-market strategy, growth, sales operations, or related cross-functional discipline.

Responsibilities

• Support the expansion of the SMC sales channel operational engine.
• Develop and manage ongoing processes that support scaling SMC initiatives.
• Design and implement operating models for large-scale programs.
• Create roadmaps, project plans, and reporting methodologies for progress.
• Design and implement optimized workflows to enable delivery on goals.
• Partner with cross-functional teams to achieve business goals.
• Standardize program-management practices across tools (Asana, Jira, Google Workspace).
• Launch and scale programs to improve advertiser outcomes, product adoption, and sales execution.

Job description

Snap Inc. seeks a Lead, Program Management to join its global Small and Medium Customers (SMC) organization in New York.

The role focuses on expanding the SMC operational engine, designing scalable workflows, and partnering with cross-functional teams to drive advertiser outcomes and sales execution. The ideal candidate will have 8+ years in program management, with a proven ability to implement large-scale programs, optimize processes, and communicate effectively with executives and