Strategic Program Manager - Remote Life Sciences Delivery

Celito Tech, Inc.; Boston (MA); Remote; USD 120,000 - 165,000; Full time

Job summary

Celito Tech, Inc. is seeking a Program Manager to join the Strategic Account and Program Management team.

This role owns client relationships and the delivery of projects and programs for those clients, including client communication, delivery, risk, and spend. You will be the day-to-day point of contact for client managers and directors, collaborating with Celito service owners and IT leadership to ensure successful outcomes.

Qualifications

• Bachelor’s degree or an equivalent level of education and experience.
• 3+ years of program or project management experience, ideally in consulting, professional services, or managed IT services.
• Experience managing several client projects at once and keeping clients informed from kickoff through closeout.
• Strong communication skills, including leading meetings with non-technical client stakeholders.
• Ability to keep cross-functional work on track through influence and facilitation rather than formal authority.
• Technical fluency sufficient to be credible with technical teams and to know when to bring in an expert.
• Proficiency with project management systems, collaboration and productivity tools, and AI tools for notes and drafting.
• Knowledge of working in a managed services delivery model based on business outcomes.

Responsibilities

• Own the client relationship and serve as the primary point of contact for clients and project leads from kickoff onward.
• Run regular meetings at the cadence set by each client’s service level and needs, including agendas, presentations, and follow-through.
• Communicate value continuously: what was delivered, why it mattered, and what comes next.
• Present the annual roadmap to the client, confirm it fits their goals, and keep it current through the year.
• Support renewal and expansion conversations with Celito’s service owners, and help align the client on next year’s roadmap.
• Identify growth opportunities and bring them to Celito’s service owners.
• Plan and run project kickoff and closeout meetings with responsible service owners and technical teams.
• Facilitate the completion of projects: maintain visibility into projects and client work, identifying issues before they delay delivery.
• Bridge technical teams and non-technical stakeholders, translating technical detail into business terms and client requests into clear direction for delivery teams.
• Coordinate across Celito’s service areas so the client receives one coherent message.
• Maintain project plans, status reports, and risk and issue logs so clients and delivery teams share one view of progress.
• Facilitate efficiency and participation in each meeting, bringing in technical leaders and specialists when their expertise is needed.
• Keep the project management system and client documentation current.
• Own first escalations: resolve them, or route them to the right leader and close the loop with the client.
• Flag scope creep, timeline risk, and roadmap slippage to the responsible service owner early.
• Manage change requests so changes to scope, timeline, or budget are agreed with the client before work proceeds.
• Track SOW hours and spend weekly, and warn the client before an overage becomes a surprise.
• Communicate successes, issues, and risks to Celito leadership.

Skills

Client liaison

Facilitation & meetings

Cross-functional collaboration

Technical fluency

Education

Bachelor’s degree or equivalent

Tools

Project management software

Risk & issue tracking tools

AI note/drafting tools

Job description

Celito Tech, Inc. is seeking a Program Manager to join the Strategic Account and Program Management team.

This role owns client relationships and the delivery of projects and programs for those clients, including client communication, delivery, risk, and spend. You will be the day-to-day point of contact for client managers and directors, collaborating with Celito service owners and IT leadership to ensure successful outcomes.