Strategic Program Manager, Major Accounts

Canon Solutions America; Boca Raton (FL); Hybrid; USD 97,000 - 145,000; Full time

Benefits offered by this job

Referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit

Job summary

Canon Solutions America is seeking a Program Manager to coordinate programs for large key customers across multiple locations. You will align customer priorities with Canon teams, oversee execution, resolve issues, and provide clear program visibility to customers and Canon leadership.

Responsibilities include maintaining an active program plan, coordinating implementations, managing scope, budgets, and risks, and leading reviews with executives.

Qualifications

• Bachelor's degree in business, project management, operations, engineering, supply chain, or a related field.
• Master degree preferred.
• Seven or more years of project or program management experience with complex customer-facing programs.
• Experience supporting large customers with multiple locations, stakeholders, and workstreams.
• Experience leading cross-functional teams in a matrixed organization.
• Production print, manufacturing, automation, logistics, technology deployment, or equipment implementation experience preferred.
• PMP certification is preferred, or ability to obtain within 12 months.
• Agile, Scrum, or PRINCE2 certifications preferred.

Responsibilities

• Serve as the main program-management contact for assigned large customers.
• Understand each customer goals, locations, stakeholders, priorities, and commitments.
• Maintain an account program plan covering active projects, milestones, owners, risks, and next steps.
• Support customer retention, expansion, and consistent experience across locations.
• Coordinate implementations, installations, expansions, upgrades, and relocations across customer sites.
• Manage scope, schedules, budgets, resources, dependencies, risks, and changes.
• Confirm site readiness and adapt plans to local requirements.
• Ensure smooth operational handoffs and follow-up on performance and open actions.
• Align customer stakeholders with Sales, Service, Operations, Engineering, Supply Chain, Logistics, IT, Finance, Legal, and other teams.
• Lead customer reviews, project meetings, steering committees, and executive updates.
• Drive decisions and accountability across teams without direct authority.

Skills

Planning

Risk management

Financial tracking

Problem solving

Change management

Executive communication

Stakeholder management

Travel readiness

Education

Bachelor's degree in business, project management, operations, engineering, supply chain, or related field

Master degree preferred

Tools

Microsoft Project

Smartsheet

Power BI

CRM

Portfolio-management tools

Job description

Canon Solutions America is seeking a Program Manager to coordinate programs for large key customers across multiple locations. You will align customer priorities with Canon teams, oversee execution, resolve issues, and provide clear program visibility to customers and Canon leadership.

Responsibilities include maintaining an active program plan, coordinating implementations, managing scope, budgets, and risks, and leading reviews with executives.