Senior Customer Programs Manager

Canon USA; Louisville (KY); On-site; USD 77,000 - 106,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit and merch

Job summary

Canon USA is seeking a hands-on leader to manage a single customer program, guiding service delivery and a team to success. The role emphasizes strong customer focus, operational excellence, and leadership in a fast-paced professional services environment.

Ideal candidates bring 7+ years of related experience, a Bachelor's degree, and proven P&L responsibility, with up to 50% travel. This position anchors on customer satisfaction, process improvements, and regulatory compliance within a dynamic

Qualifications

• Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience.
• Management experience in Technology or Professional Services industry.
• Previous P&L responsibility, prior experience in a customer service environment.
• Customer Success experience preferred.
• Requires up to 50% travel (valid driver’s license and acceptable driving record).
• Requires leadership ability, strong interpersonal and communications skills, and public speaking skills.

Responsibilities

• Oversee the day-to-day operations of a customer program, ensuring efficient and effective service delivery.
• Maintain strong relationships and resolve customer issues.
• Implement process improvements to enhance operational efficiency and reduce costs within the program.
• Directly manage, develop, and support the team responsible for delivering services to the customer, fostering a collaborative and productive work environment.
• Monitor and report on key performance indicators (KPIs) to ensure program goals are met.
• Identify and address operational issues within the program, ensuring timely resolution and customer satisfaction.
• Ensure compliance with industry standards and regulations in all program activities.
• Support P&L, revenue, and profit targets under leadership guidance.

Skills

Management experience

P&L responsibility

Customer Success

Public speaking

Leadership

Travel readiness

Education

Bachelor's degree or equivalent experience

Job description

Canon USA is seeking a hands-on leader to manage a single customer program, guiding service delivery and a team to success. The role emphasizes strong customer focus, operational excellence, and leadership in a fast-paced professional services environment.

Ideal candidates bring 7+ years of related experience, a Bachelor's degree, and proven P&L responsibility, with up to 50% travel. This position anchors on customer satisfaction, process improvements, and regulatory compliance within a dynamic