Senior Program Manager — Large-Account Programs

Canon USA; Boca Raton (FL); Hybrid; USD 97,000 - 145,000; Full time

Job summary

Canon USA seeks a Program Manager to coordinate programs for large customers with locations and stakeholders across sites. You will align customer priorities with Canon teams, oversee execution, resolve issues, and provide clear program visibility to customers and leadership.

You will serve as the main contact, maintain a comprehensive program plan, and drive escalation, risk management, and cross-functional collaboration to ensure on-time, within-scope delivery and strong customer satisfaction.

Qualifications

• Seven or more years of project or program management experience with complex customer-facing programs.
• Experience supporting large customers with multiple locations, stakeholders, and workstreams.
• Experience leading cross-functional teams in a matrixed organization.
• PMP certification is preferred, or ability to obtain within 12 months.
• Agile, Scrum, or PRINCE2 certifications preferred.

Responsibilities

• Serve as the main program-management contact for assigned large customers.
• Maintain an account program plan covering active projects, milestones, owners, risks, and next steps.
• Coordinate implementations, installations, expansions across customer sites.
• Lead customer reviews, project meetings, steering committees, and executive updates.
• Provide clear updates on progress, decisions, risks, and required actions.

Skills

Stakeholder management

Executive communication

Risk management

Financial tracking

Cross-functional collaboration

Planning

Negotiation

Time management

Change management

Education

Bachelor's degree in business, project management, operations, engineering, supply chain, or related field

Master's degree preferred

PMP certification preferred

Agile / Scrum / PRINCE2 certifications preferred

Tools

Microsoft Project

Smartsheet

Power BI

CRM

Portfolio-management tools

Job description

Canon USA seeks a Program Manager to coordinate programs for large customers with locations and stakeholders across sites. You will align customer priorities with Canon teams, oversee execution, resolve issues, and provide clear program visibility to customers and leadership.

You will serve as the main contact, maintain a comprehensive program plan, and drive escalation, risk management, and cross-functional collaboration to ensure on-time, within-scope delivery and strong customer satisfaction.