Strategic Program Manager, Customer Success

Socket.dev; Glen Allen (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Century is seeking a Program Manager who will drive strategic value across supply chain operations and IT solutions, leading operational oversight and customer management for VIZIV modules. You will collaborate with IT development to deliver enhanced, reliable logistics services and maintain strong customer satisfaction.

Responsibilities include leading cross-functional teams, coordinating with developers, and creating roadmaps for major accounts.

Responsibilities

• Lead cross-functional teams to improve customer satisfaction and account management.
• Manage IT project development and ongoing support of VIZIV modules.
• Coordinate with IT/Development for product improvements and efficient deliverables.
• Build and maintain customer roadmaps and strategic plans for accounts.
• Escalate operational issues to leadership and drive action plans.
• Develop documentation for training, support, and handovers.

Tools

VMS

Job description

Century is seeking a Program Manager who will drive strategic value across supply chain operations and IT solutions, leading operational oversight and customer management for VIZIV modules. You will collaborate with IT development to deliver enhanced, reliable logistics services and maintain strong customer satisfaction.

Responsibilities include leading cross-functional teams, coordinating with developers, and creating roadmaps for major accounts.