Remote Program Manager, Customer Success

Century Distribution Systems, Inc; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Century Distribution Systems, Inc. is seeking a Program Manager Customer Success to drive strategic value for our customers and Century. The PM will oversee operations, customer management, IT project development, and ongoing support of VIZIV modules to deliver superior supply chain solutions.

This role focuses on the Amazon relationship, leading cross-functional teams to improve service quality, retention, and solution adoption. Remote work with Seattle base supports flexible collaboration.

Qualifications

• Experience leading cross-functional teams in a customer success or account management role.
• Strong communication and strategic thinking to align IT solutions with customer needs.
• Proven ability to manage IT projects from requirements through deployment.

Responsibilities

• Lead account management for Amazon-focused customers.
• Oversee IT project development and deployment of VIZIV modules.
• Collaborate with IT/Development to optimize processes and delivery.
• Prepare and present customer roadmaps and status updates.
• Monitor performance and drive improvements in customer satisfaction.

Skills

Account management

Project management

Leadership

Customer success

Tools

VIZIV system

Job description

Century Distribution Systems, Inc. is seeking a Program Manager Customer Success to drive strategic value for our customers and Century. The PM will oversee operations, customer management, IT project development, and ongoing support of VIZIV modules to deliver superior supply chain solutions.

This role focuses on the Amazon relationship, leading cross-functional teams to improve service quality, retention, and solution adoption. Remote work with Seattle base supports flexible collaboration.