Customer Success & Operations Specialist - Remote

Century Distribution Systems, Inc; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Century Supply Chain Solutions is seeking a Program Specialist Customer Success to support the Amazon relationship and optimize the VIZIV platform. This fully remote role based in Seattle involves monitoring daily activity, resolving issues, and coordinating with internal teams to ensure superior service delivery.

You will build trusted partnerships, own the operational health of customer programs, translate needs into system improvements, and help customers realize value from the platform.

Qualifications

• Located in Seattle, WA or Nashville, TN to support the customer relationship with Amazon.
• Strong problem-solving mindset with the ability to analyze operational issues and identify practical solutions
• Excellent communication skills and ability to work effectively with both customers and internal teams
• Ability to manage multiple operational priorities while maintaining attention to detail and service quality
• Experience supporting customer accounts in logistics, supply chain operations, or technology-enabled service environments
• Comfort working with operational systems, supply chain platforms, or data tools
• Ability to translate operational requirements into clear system or workflow improvements
• Strong organizational skills and ability to prioritize tasks in a fast-moving operational environment
• Curiosity and willingness to continuously learn about supply chain processes, logistics technologies, and internal systems

Responsibilities

• Establish strong working relationships with customer stakeholders by communicating clearly, responding quickly, and consistently demonstrating reliability and accountability.
• Take ownership of the operational health of assigned customer programs by proactively monitoring workflows, identifying potential issues early, and ensuring consistent execution aligned with customer SOPs and expectations.
• Investigate operational or technical issues by analyzing system activity, data flows, and operational processes to identify root causes and implement practical solutions.
• Act as a bridge between customers, operations, and technical teams by translating operational challenges into clear system requirements, enhancements, reports, or configuration updates within the VIZIV platform.
• Ensure operational deliverables, data flows, and system configurations remain accurate, compliant with customer SOPs, and aligned with expected service standards.
• Support customers and vendors in effectively using the VIZIV platform by providing guidance, troubleshooting support, and clear documentation or training when needed.
• Work cross-functionally with operations, IT, reporting, and customer strategy teams to address issues, improve processes, and deliver solutions that enhance customer programs.
• Proactively identify opportunities to streamline workflows, reduce manual effort, and improve system functionality or operational efficiency.

Job description

Century Supply Chain Solutions is seeking a Program Specialist Customer Success to support the Amazon relationship and optimize the VIZIV platform. This fully remote role based in Seattle involves monitoring daily activity, resolving issues, and coordinating with internal teams to ensure superior service delivery.

You will build trusted partnerships, own the operational health of customer programs, translate needs into system improvements, and help customers realize value from the platform.