Customer Operations & Supply Chain Insights Analyst

Century Supply Chain Solutions; Glen Allen (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Century Supply Chain Solutions in Glen Allen, VA seeks a Customer Operations Analyst to support and optimize customer supply chain programs using the VIZIV platform. You will monitor daily activity, resolve issues, and coordinate with internal teams to ensure operational success.

This role blends customer support, logistics operations, and technology, offering opportunities to improve workflows, translate needs into system enhancements, and build strong customer partnerships.

Qualifications

• Strong problem-solving mindset with ability to analyze operational issues and identify practical solutions.
• Excellent communication skills and ability to work effectively with both customers and internal teams.
• Ability to manage multiple operational priorities while maintaining attention to detail and service quality.
• Experience supporting customer accounts in logistics, supply chain operations, or technology-enabled service environments.
• Comfort working with operational systems, supply chain platforms, or data tools.
• Ability to translate operational requirements into clear system or workflow improvements.
• Strong organizational skills and ability to prioritize tasks in a fast-moving operational environment.
• Curiosity and willingness to continuously learn about supply chain processes, logistics technologies, and internal systems.

Responsibilities

• Build trusted customer partnerships by communicating clearly and demonstrating reliability and accountability.
• Own customer operational success by monitoring workflows and ensuring adherence to SOPs and expectations.
• Investigate issues by analyzing system activity, data flows, and processes to identify root causes and practical solutions.
• Translate operational needs into system improvements within the VIZIV platform and support testing of changes.
• Ensure data accuracy, system configurations, and alignment with service standards.
• Support customers and vendors in using the VIZIV platform with guidance and documentation.

Skills

Problem-solving

Customer communication

Operational analysis

Multi-tasking

Tools

VIZIV platform

Job description

Century Supply Chain Solutions in Glen Allen, VA seeks a Customer Operations Analyst to support and optimize customer supply chain programs using the VIZIV platform. You will monitor daily activity, resolve issues, and coordinate with internal teams to ensure operational success.

This role blends customer support, logistics operations, and technology, offering opportunities to improve workflows, translate needs into system enhancements, and build strong customer partnerships.