Strategic Program Manager, Customer Success

Century Distribution Systems, Inc; Glen Allen (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Century Distribution Systems, Inc. seeks a Program Manager to bring strategic value by leveraging deep knowledge of supply chain operations and IT solutions, leading IT project development and ongoing support for VIZIV and its modules.

The role focuses on superior customer service and operational oversight across accounts. The PM will coordinate with SCEs, NAST, ASRs, and Century Origin Offices, managing customer satisfaction, retention, and long-term strategy to maintain Century's market

Qualifications

• Extensive knowledge of supply chain operations and IT solutions.
• Strong leadership and communication with internal teams and customers.
• Ability to translate business needs into IT-enabled solutions.

Responsibilities

• Lead cross-functional teams to deliver supply chain IT projects.
• Manage strategic relationships with customers and internal departments.
• Oversee operational and service delivery for VIZIV and modules.
• Collaborate with IT/development to propose improvements and options.
• Develop roadmaps and ensure on-time project execution.
• Escalate issues to directors as needed and drive resolution.

Skills

Project management

Customer management

IT project development

Tools

VIZIV system

Job description

Century Distribution Systems, Inc. seeks a Program Manager to bring strategic value by leveraging deep knowledge of supply chain operations and IT solutions, leading IT project development and ongoing support for VIZIV and its modules.

The role focuses on superior customer service and operational oversight across accounts. The PM will coordinate with SCEs, NAST, ASRs, and Century Origin Offices, managing customer satisfaction, retention, and long-term strategy to maintain Century's market