Strategic Program Manager, Cardiac CX - Central & NE (Remote)

iRhythm Technologies, Inc.; United States; Remote; USD 115,000 - 149,000; Full time

Job summary

iRhythm Technologies, Inc. is seeking a Customer Experience leader to partner with sales and health systems to design solutions that improve adoption of the Zio Service and patient outcomes.

This role anchors cross-functional collaboration across RCM, clinical operations, and account management to streamline the customer journey. You will lead end-to-end CX strategy, align with brand priorities, and develop standardized, data-driven experiences for large health systems while traveling up to 50%

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• Minimum of 6 years of related experience with a Bachelor’s degree; or 4 years with a Master’s.
• Experience in device or clinical sales with large health systems or healthcare process improvement.
• Ability to influence across teams and onboard quickly (3–6 months).
• Strong communication and presentation skills.
• Ability to analyze data to inform recommendations.
• Demonstrated adaptability in ambiguity and complexity.
• Knowledge of healthcare landscape and cardiology preferred.
• Proficiency with Salesforce and Microsoft Office (Visio).
• Travel up to 50%.

Responsibilities

• Ability to perform the role effectively for an average of 6 opportunities concurrently.
• Support customer clinical, operational, and financial goals via designing customer journeys to drive adoption of the Zio Service.
• Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized.
• Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices.
• Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias.
• Partner with key stakeholders within large health systems to align on goals and success metrics and to identify challenges with current cardiac monitoring programs.
• Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements.
• Collaborate with CX Senior Manager, area sales leadership, and cross-functional teams to meet customer needs and drive adoption of Zio.
• Prioritize work to meet iRhythm business goals.
• Maintain performance metrics showing physician adoption across large health systems.

Skills

Influence across teams

Strong communication

Data analysis

Collaboration

Adaptability

Education

Bachelor’s degree

Master’s degree

Tools

Salesforce

Microsoft Visio

Job description

iRhythm Technologies, Inc. is seeking a Customer Experience leader to partner with sales and health systems to design solutions that improve adoption of the Zio Service and patient outcomes.

This role anchors cross-functional collaboration across RCM, clinical operations, and account management to streamline the customer journey. You will lead end-to-end CX strategy, align with brand priorities, and develop standardized, data-driven experiences for large health systems while traveling up to 50%