Remote CX Program Manager, Cardiac Health Solutions

iRhythm Technologies, Inc.; Hartford (CT); On-site; USD 115,000 - 149,000; Full time

Job summary

iRhythm Technologies, Inc. is seeking a Customer Experience leader to design and drive end-to-end patient-focused programs across large health systems. You will collaborate with sales, IT, and clinical teams to optimize the Zio Service adoption and outcomes.

This role requires strategic thinking, data-driven engagement, and strong communication, with travel up to 50%. Remote nationwide US; compensation offered within the stated range.

Qualifications

• Bachelor's degree required; Master's degree preferred.
• 6+ years of related experience with Bachelor's; or 4+ years with Master's.
• Experience in device or clinical sales with large health systems preferred.
• Strong ability to influence across teams and build trust with sales and customers.
• Proficiency with Salesforce and Microsoft Office; travel up to 50%.

Responsibilities

• Ability to manage an average of 6 opportunities concurrently.
• Design customer journeys to drive Zio Service adoption.
• Align CX with brand priorities for streamlined, personalized experiences.
• Create and lead end-to-end customer experience strategy.
• Partner with health-system stakeholders to align goals and success metrics.

Skills

Data analysis

Communication skills

Healthcare sales

Cross-functional collaboration

Travel up to 50%

Education

Bachelor's degree

Master's degree preferred

Tools

Salesforce

Microsoft Office

Visio

Job description

iRhythm Technologies, Inc. is seeking a Customer Experience leader to design and drive end-to-end patient-focused programs across large health systems. You will collaborate with sales, IT, and clinical teams to optimize the Zio Service adoption and outcomes.

This role requires strategic thinking, data-driven engagement, and strong communication, with travel up to 50%. Remote nationwide US; compensation offered within the stated range.