Remote Customer Experience Program Lead — Cardiac Health

iRhythm Technologies, Inc.; Boston (MA); On-site; USD 115,000 - 149,000; Full time

Job summary

iRhythm Technologies, Inc. is seeking a skilled professional for their Customer Experience team to support healthcare solutions. This role involves collaborating with stakeholders, creating customer journeys, and driving adoption of the Zio Service.

Applicants should have a Bachelor's degree, preferably a Master's, and significant experience in clinical sales or healthcare. The position is remote and requires up to 50% travel.

A competitive salary range of $115,000 to $149,000 is offered.

Qualifications

• Minimum of 6 years related experience with a Bachelor's degree.
• Experience in device or clinical sales preferred.
• Strong understanding of healthcare landscape and cardiology.

Responsibilities

• Support customer goals via designing customer journeys.
• Create and lead end-to-end customer experience strategy.
• Collaborate with cross-functional teams for customer needs.

Skills

Influence across teams

Strong teamwork and collaboration

Strong communication and presentation skills

Ability to analyze data

Proficient with Salesforce and Microsoft Office

Education

Bachelor's degree

Master's degree

Tools

Salesforce

Microsoft Office

Job description

iRhythm Technologies, Inc. is seeking a skilled professional for their Customer Experience team to support healthcare solutions. This role involves collaborating with stakeholders, creating customer journeys, and driving adoption of the Zio Service.

Applicants should have a Bachelor's degree, preferably a Master's, and significant experience in clinical sales or healthcare. The position is remote and requires up to 50% travel.

A competitive salary range of $115,000 to $149,000 is offered.