Remote CX Program Manager — Healthcare Systems

iRhythm Technologies, Inc.; Newark (NJ); Remote; USD 115,000 - 149,000; Full time

Job summary

iRhythm Technologies, Inc. is seeking a senior Customer Experience leader to partner with sales, clinical operations, and health systems to drive adoption of the Zio Service.

You will design end-to-end customer journeys, align with brand priorities, and create standardized experiences that improve efficiency and outcomes across large health systems. Travel up to 50% and the ability to influence across teams are essential to achieve physician adoption and expand program reach in a national US

Qualifications

• Bachelor's degree required; Master's degree preferred.
• Experience in device or clinical sales with large health systems is preferred.
• Strong communication and presentation skills; ability to influence across teams.
• Ability to analyze data to drive recommendations for sales partners and customers.
• Willingness to travel up to 50%.

Responsibilities

• Manage ~6 opportunities concurrently.
• Design customer journeys to drive adoption of the Zio Service.
• Align CX with brand priorities for streamlined, personalized experiences.
• Create end-to-end CX strategy and differentiated solutions from insights and best practices.
• Collaborate with CX, sales leadership, and cross-functional teams to meet customer needs.

Skills

Communication

Presentation

Data analysis

Multi-tasking

Collaboration

Education

Bachelor's degree

Master's degree preferred

Tools

Salesforce

Visio

MS Office

Job description

iRhythm Technologies, Inc. is seeking a senior Customer Experience leader to partner with sales, clinical operations, and health systems to drive adoption of the Zio Service.

You will design end-to-end customer journeys, align with brand priorities, and create standardized experiences that improve efficiency and outcomes across large health systems. Travel up to 50% and the ability to influence across teams are essential to achieve physician adoption and expand program reach in a national US