Remote CX Program Lead — Healthcare Solutions

iRhythm Technologies, Inc.; Washington (District of Columbia); On-site; USD 115,000 - 149,000; Full time

Job summary

iRhythm Technologies, Inc. is hiring for a Customer Experience leader who will design and drive end-to-end customer experiences for the Zio Service across large health systems.

You will collaborate with sales, clinical, and operational teams to align goals, measure success, and create standardized, data-driven customer journeys. The role requires strong communication, data analysis, and influence across cross-functional partners, with up to 50% travel.

Qualifications

• Bachelor's degree required; Master's degree preferred.
• 6+ years of related experience with a Bachelor's; or 4+ years with a Master's.
• Experience in device or clinical sales with large health systems or healthcare process improvement preferred.
• Ability to influence across teams with strong teamwork and collaboration; adaptable to business goals.

Responsibilities

• Design and execute customer journeys to drive adoption of the Zio Service.
• Collaborate with CX leaders and sales/clinical teams to align goals and success metrics.
• Create end-to-end customer experience strategy and differentiated solutions based on insights and analytics.
• Partner with stakeholders in large health systems to optimize cardiac monitoring programs.

Skills

Strong communication

Data analysis

Cross-functional collaboration

Sales enablement

Presentation skills

CRM experience (Salesforce)

Microsoft Office (Visio)

Education

Bachelor's degree

Master's degree

Tools

Salesforce

Microsoft Visio

Microsoft Office

Job description

iRhythm Technologies, Inc. is hiring for a Customer Experience leader who will design and drive end-to-end customer experiences for the Zio Service across large health systems.

You will collaborate with sales, clinical, and operational teams to align goals, measure success, and create standardized, data-driven customer journeys. The role requires strong communication, data analysis, and influence across cross-functional partners, with up to 50% travel.