Remote CX Program Manager — Patient Impact Leader

El Camino Health; Northern (KY); Hybrid; USD 115,000 - 149,000; Full time

Job summary

iRhythm Technologies, Inc. is seeking a Program Manager, Customer Experience for a remote nationwide role. You will partner with sales, clinical operations, and health-system stakeholders to design and execute customer journeys that improve adoption of the Zio Service.

The role requires coordinating with EHR teams and account managers to deliver streamlined experiences, backed by data insights and performance metrics, in a fast-paced healthcare environment.

Qualifications

• Bachelor’s degree required; Master’s preferred; experience may count toward degree requirements.
• Minimum of 6 years of related experience with a Bachelor’s degree; or 4 years with a Master’s.
• Healthcare experience in device or clinical sales or process improvement preferred.

Responsibilities

• Partner with sales and clinical operations to design customer journeys that drive adoption of the Zio Service.
• Align with brand priorities to ensure CX is streamlined, personalized, and optimized.
• Lead end-to-end customer experience strategy informed by insights and analytics.
• Collaborate with CX Senior Manager peers and cross-functional teams to meet customer needs.

Skills

Influencing cross-functional teams

Sales collaboration

Strong communication

Data analysis

Presentation skills

Education

Bachelor's degree

Master's degree preferred

Tools

Salesforce

Microsoft Office Visio

Job description

iRhythm Technologies, Inc. is seeking a Program Manager, Customer Experience for a remote nationwide role. You will partner with sales, clinical operations, and health-system stakeholders to design and execute customer journeys that improve adoption of the Zio Service.

The role requires coordinating with EHR teams and account managers to deliver streamlined experiences, backed by data insights and performance metrics, in a fast-paced healthcare environment.