Remote Customer Experience Program Lead — Cardiac Health

iRhythm Technologies, Inc.; New York (NY); On-site; USD 115,000 - 149,000; Full time

Job summary

iRhythm Technologies, Inc. in New York is seeking a Customer Experience expert to lead strategies that enhance engagement with large health systems. This role involves collaborating with multiple stakeholders to create efficient and optimized customer journeys, ensuring the adoption of the Zio Service.

The ideal candidate should have a Bachelor's degree with a minimum of 6 years of related experience in healthcare or clinical sales.

This position offers a salary range of $115,000.00 - $149,000.00.

Qualifications

• Minimum of 6 years of related experience with a Bachelor's degree.
• Experience in device or clinical sales with large health systems preferred.
• Strong understanding of the healthcare landscape and experience in cardiology preferred.

Responsibilities

• Support customer clinical, operational, and financial goals via designing customer journeys.
• Create and lead end-to-end customer experience strategy.
• Collaborate with cross-functional team members to drive adoption of Zio service.

Skills

Communication skills

Data analysis

Team collaboration

Healthcare knowledge

Education

Bachelor's degree

Master's degree

Tools

Salesforce

Microsoft Office (Visio)

Job description

iRhythm Technologies, Inc. in New York is seeking a Customer Experience expert to lead strategies that enhance engagement with large health systems. This role involves collaborating with multiple stakeholders to create efficient and optimized customer journeys, ensuring the adoption of the Zio Service.

The ideal candidate should have a Bachelor's degree with a minimum of 6 years of related experience in healthcare or clinical sales.

This position offers a salary range of $115,000.00 - $149,000.00.