Strategic Program Director, Client Programs

WCG Clinical, Inc.; Denver (CO); On-site; USD 107,000 - 166,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Tuition reimbursement

Paid holidays & vacation

Job summary

WCG is seeking a Program Director to oversee client relationships and governance across multiple programs, delivering KPIs and a seamless service experience. You will lead cross-functional teams, manage SLAs, and collaborate with sponsors to optimize outcomes.

The role emphasizes strategic leadership, risk management, and client collaboration in a fast-paced, regulated environment. A Bachelor's degree is preferred, with PMP a plus.

Qualifications

• 10+ years of program management experience with successful delivery and customer impact.
• 5+ years of pharmaceutical industry projects requiring 21 CFR Part 11 compliance.
• 3+ years in account management / client relationship management.
• Background in Clinical Research and technology preferred.
• Excellent interpersonal and organizational skills with cross-functional communication.
• Ability to lead through influence and negotiation.
• Organize diverse activities in a fast-paced environment.
• Conflict resolution, problem solving, and decision-making skills.
• Strategic thinking, project management and business awareness.
• Proven ability to work independently and as a team member.
• Proficient in developing plans & budgets and reporting.
• Proficient knowledge of MS Office, plus advanced tools.

Responsibilities

• Prepare annual operational plans, reports and executive briefs for WCG client programs.
• Plan, schedule and manage periodic client governance meetings as defined per client.
• Manage all SLAs, governance agreements and required reporting for clients.
• Set objectives and track progress, setbacks, and overall performance.
• Manage client relationships and communicate program status to stakeholders.
• Coordinate cross-functional staffed programs and oversight.
• Maintain processes for relevant, accurate program documentation and reports.
• Provide strategic vision and leadership while directing WCG client programs.
• Assess and manage program risks with operations to enact action plans.
• Track, record, analyze program results and ROI for clients.
• Support sales and onboarding by presenting on calls and preparing decks.
• Serve as a subject matter expert to the sales team.

Skills

Program management

Pharma industry

Account management

Clinical research

Interpersonal skills

Negotiation

Organizational skills

Problem solving

Strategic thinking

Teamwork

Budgeting

MS Office

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

WCG is seeking a Program Director to oversee client relationships and governance across multiple programs, delivering KPIs and a seamless service experience. You will lead cross-functional teams, manage SLAs, and collaborate with sponsors to optimize outcomes.

The role emphasizes strategic leadership, risk management, and client collaboration in a fast-paced, regulated environment. A Bachelor's degree is preferred, with PMP a plus.