Senior Program Director, Strategic Client Programs

WCG Clinical, Inc.; Salem (OR); On-site; USD 107,000 - 166,000; Full time

Job summary

WCG seeks a Program Director to oversee assigned client relationships, govern partnerships and develop KPIs ensuring our solutions meet customer needs. The role will provide program oversight and drive a unified service delivery experience.

Responsibilities include planning, governance, risk management and cross-functional leadership to deliver seamless client programs, with 10–20% travel and collaboration with sales and operations.

Qualifications

• 10+ years of program management with a proven customer-delivery track record.
• 5+ years of experience with CFR Part 11 compliant pharmaceutical projects.
• 3+ years in Account Management / Client Relationship Management.
• Background in Clinical Research and technology preferred.
• Excellent interpersonal and organizational skills for cross-functional communication.
• Ability to lead through influencing and negotiation.
• Capable of organizing diverse activities in a fast-paced environment.
• Strong conflict resolution, problem solving, and decision-making skills.
• Proven ability to work independently and as part of a team.
• Skilled in planning, budgeting, capacity planning and reporting.
• Proficient with Word, Excel, Access, PowerPoint, plus Visio and MS Project.

Responsibilities

• Prepare annual operational plans, reports and executive briefs for client programs.
• Plan and manage periodic client governance meetings.
• Oversee SLAs, governance agreements, and required client reporting.
• Set objectives for the program and track progress and performance.
• Manage client relationships and communicate status to stakeholders.
• Coordinate cross-functional program delivery and staffing.
• Maintain documentation, reports and plans for accuracy and relevance.
• Provide strategic leadership and vision for WCG client programs.
• Assess risks and coordinate action plans with operations.
• Track and analyze program results and ROI for customers.
• Support sales during onboarding and client questions; assist with deck preparation.

Skills

Program management

Client relationships

Cross-functional leadership

Negotiation

Communication

Risk management

Education

Bachelor’s degree

PMP Certification

Tools

Microsoft Office

MS Project

Excel

Job description

WCG seeks a Program Director to oversee assigned client relationships, govern partnerships and develop KPIs ensuring our solutions meet customer needs. The role will provide program oversight and drive a unified service delivery experience.

Responsibilities include planning, governance, risk management and cross-functional leadership to deliver seamless client programs, with 10–20% travel and collaboration with sales and operations.