Clinical Programs Director — Strategy & Client Partnerships

WCG; United States; On-site; USD 107,000 - 166,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

On-the-job training

Tuition reimbursement

Certification support

Paid holidays

Job summary

WCG seeks a Program Director to oversee client relationships and governance across assigned programs, developing KPIs to ensure service delivery aligns with customer needs. You will drive strategic vision while unifying service delivery for a seamless customer experience.

Role requires 10+ years in program management, CFR Part 11 experience, and cross-functional leadership. Travel 10–20% is expected; PMP is a plus.

Qualifications

• 10+ years in program management with successful customer delivery.
• 5+ years on pharmaceutical industry CFR Part 11 projects.
• 3+ years in Account/Client Relationship Management.
• Background in Clinical Research and technology preferred.
• Excellent interpersonal and organizational skills.
• Ability to lead through influence and negotiation.
• Strong reporting, budgeting and planning capabilities.
• Proficient with MS Office and reporting tools.

Responsibilities

• Prepare annual operational plans, reports and executive briefs.
• Manage periodic client governance meetings and SLAs.
• Coordinate cross-functional program activities and teams.
• Track progress, risks and performance; report to stakeholders.
• Provide strategic leadership and liaison to sponsors and sites.
• Support sales during onboarding and client questions; assist with decks.

Skills

Program management

Customer relations

Cross-functional leadership

Strategic planning

Risk management

Budgeting

Communication

Education

Bachelor’s degree

PMP Certification

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

PowerPoint

Adobe

Visio

Microsoft Project

Job description

WCG seeks a Program Director to oversee client relationships and governance across assigned programs, developing KPIs to ensure service delivery aligns with customer needs. You will drive strategic vision while unifying service delivery for a seamless customer experience.

Role requires 10+ years in program management, CFR Part 11 experience, and cross-functional leadership. Travel 10–20% is expected; PMP is a plus.