Strategic Professional Services Lead

CDW; South Dakota; On-site; USD 121,000 - 170,000; Full time

Benefits offered by this job

Annual bonus 25%

Benefits overview link

Job summary

CDW is seeking a Professional Services Manager to oversee the execution of engagements across accounts and regions. You will partner with sales, delivery resources, and clients to align services with business needs, ensuring on-time, in-scope delivery and quality outcomes.

You will support relationships, participate in account planning, and monitor KPIs while coordinating across service practices to optimize resources and drive growth opportunities.

Qualifications

• Bachelor's degree with 5+ years in consultative professional services sales, delivery or coordination.
• Experience supporting technology services engagements.
• Strong ability to discuss delivery issues, risks, and escalations with guidance.
• Ability to develop project plans, schedules, and execution activities.

Responsibilities

• Support development and maintenance of relationships with client stakeholders and internal CDW partners.
• Understand client objectives to align services solutions and drive outcomes.
• Participate in account planning and client-facing discussions as needed.
• Support delivery lifecycle, including design, implementation, and support.
• Coordinate across multiple services practices to align resources and execution.
• Track engagement KPIs related to delivery, satisfaction, and financials.
• Escalate issues impacting timelines, scope, or client satisfaction.
• Identify opportunities for additional services within existing engagements.

Skills

Communication

Collaboration

Project coordination

Analytical thinking

Client engagement

Travel up to 25%

Education

Bachelor's degree

PMP certification

Job description

CDW is seeking a Professional Services Manager to oversee the execution of engagements across accounts and regions. You will partner with sales, delivery resources, and clients to align services with business needs, ensuring on-time, in-scope delivery and quality outcomes.

You will support relationships, participate in account planning, and monitor KPIs while coordinating across service practices to optimize resources and drive growth opportunities.