Client-Focused Professional Services Lead

CDW; Nevada; On-site; USD 121,000 - 170,000; Full time

Job summary

CDW is seeking a Professional Services Manager to help drive successful engagements across accounts. You will partner with sales, delivery teams, and clients to understand business needs and align services that deliver outcomes, on time and within scope.

The role covers delivery lifecycle, scope and resourcing, KPIs, and continuous improvement, with travel up to 25%. A strong background in consultative services and cross-functional collaboration is required.

Qualifications

• Bachelor's degree and 5+ years of consultative professional services sales, delivery, or coordination experience.
• Experience supporting technology services engagements.
• Ability to understand client needs, contribute to client discussions, and support trusted advisor relationships.
• Ability to participate in discussions related to delivery issues, risks, and escalations with guidance from senior leaders.
• Experience supporting project plans, schedules, and execution activities.
• Strong communication and collaboration skills.
• Ability to travel up to 25%.
• Experience working in cross-functional team environments is a plus.
• PMP or services-related certifications are a plus.
• Consulting or enterprise client exposure is a plus.

Responsibilities

• Support development and maintenance of relationships with key client stakeholders and internal CDW partners.
• Gain understanding of client business objectives, challenges, and expectations to help align services solutions.
• Participate in account planning activities and client-facing discussions as needed.
• Support preparation and execution of client business reviews.
• Support the delivery lifecycle of professional services engagements, including consultation, service design, implementation, and support.
• Assist with defining project scope, timelines, and resourcing plans.
• Coordinate across multiple services practices to support engagement execution and resource alignment.
• Partner with sales professionals, pre-sales consultants, and project managers to support services engagements.
• Participate in coaching, feedback, and continuous improvement discussions to strengthen services sales and delivery execution.
• Collaborate with pre-sales and delivery teams to support development of services solutions aligned to client needs.
• Support documentation, standardization, and alignment of service offerings with established best practices.
• Track engagement KPIs related to delivery performance, client satisfaction, and financial outcomes.
• Provide updates to internal stakeholders on engagement status, risks, and opportunities.
• Monitor services financial performance within assigned accounts and escalation variances as appropriate.
• Understand billable utilization targets and support CDW-first delivery strategies.
• Identify potential delivery risks and support mitigation planning.
• Escalate issues that may impact delivery timelines, scope, or client satisfaction.
• Identify potential opportunities for additional services within existing engagements.
• Partner with sales teams to support services expansion discussions and solution positioning.

Skills

Communication

Collaboration

Prioritization

Analytical

Travel willingness

Education

Bachelor's degree

PMP certification

Job description

CDW is seeking a Professional Services Manager to help drive successful engagements across accounts. You will partner with sales, delivery teams, and clients to understand business needs and align services that deliver outcomes, on time and within scope.

The role covers delivery lifecycle, scope and resourcing, KPIs, and continuous improvement, with travel up to 25%. A strong background in consultative services and cross-functional collaboration is required.