Strategic Presales Architect — Remote

Twilio; Northern (KY); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health care insurance

401(k) retirement plan

Paid sick time

Paid personal time off

Paid parental leave

Equity plan eligibility

Job summary

Twilio, a remote‑first company, seeks a Principal Presales Engineer to join the Strategic Communications team. This senior role leads the technical pre‑sales relationship, designs architectures, demonstrates Twilio’s APIs, and negotiates technical wins.

You will engage with CEOs and customer engineers, drive discovery, mentor teammates, and influence product decisions while delivering complex, high‑impact solutions across opportunities.

Qualifications

• 8+ years pre‑sales experience selling complex, technical products or 10+ years of professional experience with customer facing work.
• Excellent communicator and presenter able to gain audience confidence.
• Engaging storyteller; can convey complex topics to multiple levels.
• Build deep understanding of a customer's communications needs and guide to a technical solution.
• Previous software development experience or working knowledge in one or more areas.
• Experience with sales methodologies.
• Bachelor’s and/or Master’s degree in a technical discipline.
• Experience in Telecom, SIP, Contact Center, or Security.
• Familiarity with cloud platforms (AWS, GCP, Azure).

Responsibilities

• Partner with Account Executives to qualify opportunities, demonstrations, PoC, RFPs, design docs, and enablement sessions.
• Lead the technical and product sale, recommend best‑practice solutions, and guide API usage.
• Establish trusted advisor status by understanding customer pains and designing innovative solutions.
• Build and present interactive, complex product demonstrations to showcase Twilio capabilities.
• Be hands‑on, high‑energy, and a creative problem solver to drive success.
• Identify and solve problems for customers and the organization as we grow.
• Contribute to the Solutions Engineering community through knowledge sharing and materials.
• Mentor less experienced Solutions Engineers.

Skills

Pre-sales experience

Excellent communicator

Storytelling

Technical solution design

Software development experience

Sales methodologies

Engineering degree

Telecom/SIP/Security

Cloud platforms familiarity

Education

Bachelor's/Master's in Engineering/CS

Job description

Twilio, a remote‑first company, seeks a Principal Presales Engineer to join the Strategic Communications team. This senior role leads the technical pre‑sales relationship, designs architectures, demonstrates Twilio’s APIs, and negotiates technical wins.

You will engage with CEOs and customer engineers, drive discovery, mentor teammates, and influence product decisions while delivering complex, high‑impact solutions across opportunities.