Principal Presales Engineer — Remote Solutions Lead

Twilio

United States

On-site

USD 154,000 - 193,000

Full time

14 days+

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Benefits offered by this job

Health insurance

401(k) retirement plan

Generous time off

Job summary

Twilio is seeking a Principal Presales Engineer to join our Strategic Communications team in a remote-first environment. You will lead technical pre-sales engagements, design architectures, and demonstrate Twilio APIs to customers, helping shape the best product fit and win strategy.

You will operate autonomously, mentor others, and partner with cross-functional teams to drive medium-to-large projects while maintaining strong customer relationships across technical and nontechnical stakeholders.

Qualifications

8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products with customer-facing delivery or consulting.
Excellent communicator and presenter able to gain audience confidence.
Engaging storyteller who communicates complex topics to multiple audience levels.
Ability to understand a customer’s communications needs and guide them to a technical solution.
Experience with software development or working knowledge in relevant areas.
Experience with sales methodologies.
Bachelor’s or Master’s degree in Engineering, Mathematics, Computer Science or equivalent.

Responsibilities

Partner with Account Executives to execute pre-sales activities including demonstrations and proposals.
Lead technical discovery, design documentation, and architecture discussions.
Present interactive product demos and establish trust with customers.
Mentor junior Solutions Engineers and contribute to reusable materials.
Coordinate with product teams on feedback and architectural decisions.