AI Infrastructure Solutions Architect — Customer Success & Ops

Prime Intellect; San Francisco, Northern (CA, KY); Hybrid; USD 200,000 - 275,000; Full time

Benefits offered by this job

Visa sponsorship

Relocation support

Flexible work environment

Team off-sites

Conference attendance

Equity incentives

Job summary

Prime Intellect is hiring a Customer Success professional to own onboarding and deployment for AI workloads on our frontier infrastructure. You will build trusted relationships with customer teams, manage issues and escalations, and partner with engineering and operations to translate needs into internal action.

The role emphasizes operating at scale, creating repeatable processes, and improving the tools and workflows that support customers as the business grows.

Qualifications

• 2–5 years of experience in customer success, technical account management, operations, or a similar cross-functional role.
• Strong interest in AI, GPU infrastructure, cloud systems, or technical products serving sophisticated customers.
• Comfortable working directly with customers and internal technical teams.
• Highly organized, detail-oriented, and able to manage multiple workstreams at once.
• Strong written and verbal communication skills.
• High ownership and willingness to operate flexibly when customer needs require urgency.
• Energized by building processes from the ground up in a fast-moving environment.

Responsibilities

• Serve as a primary point of contact for customers running AI workloads on our infrastructure.
• Own customer onboarding and deployment coordination from post-sale through production readiness.
• Build trusted relationships with customer teams and proactively manage issues, risks, and escalations.
• Partner with engineering and operations to ensure customer needs are translated clearly into internal action.
• Build and improve internal systems that support onboarding, deployment tracking, escalation management, and account health.
• Identify repetitive manual workflows and turn them into streamlined processes, tooling, or automation.
• Help define the operating cadence, support infrastructure, and service model for managing technical customer accounts at scale.
• Create structure where none exists today, improving both customer experience and internal efficiency as the business grows.
• Track billing, contract milestones, renewals, and other key account workflows.
• Maintain visibility into deployment timelines, infrastructure commitments, and customer-specific requirements.
• Coordinate across customers, finance, engineering, and leadership to keep accounts running smoothly end-to-end

Skills

2-5 years experience

Customer success

Technical account management

Operations

Cross-functional collaboration

Strong communication

Job description

Prime Intellect is hiring a Customer Success professional to own onboarding and deployment for AI workloads on our frontier infrastructure. You will build trusted relationships with customer teams, manage issues and escalations, and partner with engineering and operations to translate needs into internal action.

The role emphasizes operating at scale, creating repeatable processes, and improving the tools and workflows that support customers as the business grows.