Strategic Portfolio Operations Analyst

salesforce.com, inc.; Seattle (WA); Presencial; USD 94.000 - 142.000; Jornada completa

Descripción de la vacante

Salesforce is seeking a Strategic Portfolio Operations, Senior Analyst to support DET pillars with portfolio planning and tooling enablement. You will partner with Pillar Portfolio Managers and senior analysts, driving data-driven decisions and enabling scalable processes across the portfolio.

You will collaborate on planning cycles, maintain portfolio data, and provide operational support to assess and improve tooling performance while delivering clear guidance to non-technical stakeholders.

Formación

• 3–5 years of experience in project management, business operations, customer/tooling support, program management, or a related discipline.
• Ability to build project plans, manage intake, track work through to completion, coordinate across stakeholders, and keep multiple priorities moving in a fast-paced environment.
• Hands-on experience with work management tools such as Airtable, Linear, Jira, or similar.
• Working knowledge of PDLC/SDLC practices and how work flows from intake through planning, delivery, and review.
• A service-oriented mindset with strong written and verbal communication skills for non-technical users.
• Comfort working with data and accuracy in tracking and reconciliation.
• Bachelor's degree or equivalent practical experience.

Responsabilidades

• Provide frontline customer support for the SPM tool stack (Airtable, Time tracking, Google App Script) and troubleshoot issues.
• Apply project/program management discipline to SPM tooling and process initiatives, including scoping enhancement requests and rollout plans.
• Manage and prioritize the SPM tooling support backlog and keep stakeholders informed.
• Maintain user documentation, FAQs, training materials, and process guides to drive adoption and consistency.
• Identify recurring issues and surface opportunities to streamline workflows and escalate to tooling owners as needed.
• Act as a Portfolio Partner for assigned DET pillars, assisting with initiative intake, prioritization, and portfolio planning.

Conocimientos

Project management

Business operations

Customer tooling support

Program management

Stakeholder coordination

PDLC/SDLC

Educación

Bachelor's degree

Herramientas

Airtable

Linear

Jira

Descripción del empleo

Salesforce is seeking a Strategic Portfolio Operations, Senior Analyst to support DET pillars with portfolio planning and tooling enablement. You will partner with Pillar Portfolio Managers and senior analysts, driving data-driven decisions and enabling scalable processes across the portfolio.

You will collaborate on planning cycles, maintain portfolio data, and provide operational support to assess and improve tooling performance while delivering clear guidance to non-technical stakeholders.