Strategic Platform Growth Account Manager

DoorDash USA; Chicago (IL); On-site; USD 102,000 - 150,000; Full time

Benefits offered by this job

401(k) matching

Paid parental leave

Health, dental, vision benefits

Wellness benefits

Paid time off

Paid sick leave

Disability insurance

Life insurance

Family-forming assistance

Mental health program

Job summary

DoorDash is seeking a senior generalist Account Manager to own a portfolio of strategic merchant partners in the U.S. You will run end-to-end cadences, build a strategic playbook to grow their business, and represent their voice to product and engineering.

Expect high-velocity, data-backed decision making with multi-location operators from day one. You will collaborate across Sales, S&O, Launch, Support, Engineering, and Product, leveraging AI tools to automate and optimize workflows.

Qualifications

• 3–5+ years of experience in strategic account management, customer success, or related customer-facing roles at a B2B company.
• Restaurant or hospitality background (operator or restaurant tech).
• Comfort with data — spreadsheets at scale, dashboards, basic SQL.
• Clear, concise written and verbal communication.
• High agency and ownership mindset.
• Industry empathy with merchant operators.
• Curiosity and fluency with AI tools.
• Comfort in ambiguity as teams/products evolve quickly.

Responsibilities

• Own a portfolio of strategic merchant accounts; run weekly/biweekly cadences.
• Drive measurable revenue growth through contextualized recommendations (promotions, campaigns, channel optimization).
• Defend account health with proactive, data-driven monitoring; spot risk early.
• Translate merchant voice into product/engineering work; write briefs that ship.
• Partner cross-functionally with Sales, S&O, Launch, Support, Engineering, and Product.
• Use and improve a heavily AI-augmented operational toolkit.
• Help build processes as the function matures.

Skills

Strategic account management

Data analysis

SQL

Dashboard proficiency

Communication

AI tools

Ambiguity tolerance

Cross-functional collaboration

Job description

DoorDash is seeking a senior generalist Account Manager to own a portfolio of strategic merchant partners in the U.S. You will run end-to-end cadences, build a strategic playbook to grow their business, and represent their voice to product and engineering.

Expect high-velocity, data-backed decision making with multi-location operators from day one. You will collaborate across Sales, S&O, Launch, Support, Engineering, and Product, leveraging AI tools to automate and optimize workflows.