Senior Strategic Partner Manager: Growth & Strategy

DoorDash USA; Chicago (IL); On-site; USD 98,000 - 144,000; Full time

Benefits offered by this job

401(k) with employer matching

Paid parental leave

Wellness benefits

Commuter benefits

Paid time off & sick leave

Medical, dental, and vision

Job summary

DoorDash USA is seeking a Senior Strategic Partner Manager to manage a high-value merchant book and drive growth. You will spearhead quarterly business reviews, translate performance data into actionable plans, and push adoption of advanced DoorDash products across a cross-functional team.

You will oversee senior stakeholder relationships, leverage AI and analytics to optimize account performance, and mentor junior staff while maintaining ownership of your portfolio in a dynamic, fast-paced

Qualifications

• 5+ years of experience in account management, post-sales, customer success, or a related client-facing role.
• Empathizes with customer needs and adapts to meet goals, driving satisfaction and product adoption.
• Merchant-first thinker who creates data-driven recommendations and QBRs.
• Strong bias for action and ownership of your book of business.
• Uses AI to prioritize opportunities, personalize recommendations, and improve efficiency.
• Knowledge of Google Suite (Slides, Sheets) and familiarity with Salesforce/AI tools.
• Ability to navigate sales and AI tools, with experience handling SMB or Enterprise accounts.
• Spanish language is a plus.

Responsibilities

• Own and grow a portfolio of top SMB restaurant partners regionally, meeting revenue and retention targets.
• Lead strategic quarterly business reviews, translating data into insights and plans.
• Mitigate churn by identifying risks and driving adoption of DoorDash products.
• Use data/AI to diagnose operational inefficiencies and optimize merchant performance.
• Collaborate cross-functionally with Product, Operations, and Sales to advocate for merchant needs.
• Influence senior and C-suite stakeholders with data-driven storytelling and strong objections handling.

Skills

Account management

Sales / partnerships

Data-driven storytelling

AI tools usage

Google Slides

Google Sheets

Stakeholder management

Spanish (bonus)

Tools

Salesforce

Outreach

Sales Navigator

Google Apps

Job description

DoorDash USA is seeking a Senior Strategic Partner Manager to manage a high-value merchant book and drive growth. You will spearhead quarterly business reviews, translate performance data into actionable plans, and push adoption of advanced DoorDash products across a cross-functional team.

You will oversee senior stakeholder relationships, leverage AI and analytics to optimize account performance, and mentor junior staff while maintaining ownership of your portfolio in a dynamic, fast-paced