Epic Scheduling & Patient Access Specialist

Yale New Haven Health; New Haven (CT); On-site; USD 32,000 - 39,000; Full time

Job summary

Yale New Haven Health seeks a Patient Financial Access Specialist to manage patient scheduling and insurance information across outpatient services. The role emphasizes accurate data entry, eligibility verification, and coordinating between patients and physicians to ensure timely visits and proper reimbursement.

The position requires strong communication, multitasking, and attention to detail, with experience using Epic systems and scheduling templates to support multiple locations within the

Qualifications

• High school diploma or GED required; Associate degree preferred.
• 2–3 years of customer service experience, preferably in hospital/physician office with emphasis on registration, scheduling, and insurance/eligibility.
• Strong interpersonal and communication skills; ability to multitask and adapt to volume fluctuations.
• Proficient computer skills and experience with scheduling templates and Epic system.

Responsibilities

• Schedule patient appointments and manage complex scheduling across outpatient services.
• Enter and verify patient insurance information to ensure proper reimbursement.
• Coordinate communications between patients and physicians to meet instructions and pre-visit requirements.
• Support other outpatient service areas and maintain Epic templates as needed.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High school diploma or GED

Associate degree preferred

Tools

Epic System

Job description

Yale New Haven Health seeks a Patient Financial Access Specialist to manage patient scheduling and insurance information across outpatient services. The role emphasizes accurate data entry, eligibility verification, and coordinating between patients and physicians to ensure timely visits and proper reimbursement.

The position requires strong communication, multitasking, and attention to detail, with experience using Epic systems and scheduling templates to support multiple locations within the