Strategic Partner Support Specialist

ADP; Schaumburg (IL); On-site; USD 22,523 - 45,694; Full time

Benefits offered by this job

Career growth and advancement opportunities

Health, wellness, and mental health benefits

Paid sick, vacation, and personal days

Retirement savings match

Job summary

ADP in Schaumburg, Illinois, is seeking a Partner Support Specialist focused on resolving partner challenges and delivering high-quality service. You will manage partner inquiries, document cases, and guide users through ADP technology solutions, being a key driver of client satisfaction.

The ideal candidate has 3–5 years of experience in client service and possesses strong communication and organizational skills. Join us for career growth opportunities in an inclusive and rewarding work environment.

Qualifications

• 3–5 years of experience in client service or customer support.
• Ability to work additional hours during peak seasons.
• Relevant military experience valued.

Responsibilities

• Manage inbound calls and handle partner inquiries.
• Document and manage cases from intake through resolution.
• Guide partners through technology platforms and solutions.
• Collaborate with internal teams to resolve complex issues.

Skills

Strong communication skills

Relationship-driven approach

Proactive mindset

Excellent organization

Attention to detail

Education

College degree (preferred)

Job description

ADP in Schaumburg, Illinois, is seeking a Partner Support Specialist focused on resolving partner challenges and delivering high-quality service. You will manage partner inquiries, document cases, and guide users through ADP technology solutions, being a key driver of client satisfaction.

The ideal candidate has 3–5 years of experience in client service and possesses strong communication and organizational skills. Join us for career growth opportunities in an inclusive and rewarding work environment.