Hybrid Client Support Consultant — Growth & Training

ADP; Schaumburg (IL); Hybrid; USD 23,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Retirement match

Volunteer time off

Job summary

ADP is hiring Associate Client Support Consultants in Schaumburg, IL. This hybrid role combines office days with remote days, serving clients with 1–49 employees and upholding ADP's reputation for service excellence.

You’ll resolve payroll-related questions, train clients on ADP technology, and work in a metrics-driven environment supported by comprehensive training and career advancement opportunities. Strong communication and adaptability are essential, especially during peak seasons.

Qualifications

• At least one year of experience in a customer service or call/service center environment.
• Overtime hours during peak seasons may be required.
• College degree is not required; relevant experience including military experience may be considered.

Responsibilities

• Assist clients in managing their payroll solutions, troubleshoot issues, and provide guidance.
• Continually upgrade knowledge on payroll, compliance, and ADP products.
• Adhere to a daily schedule and manage a high volume of inbound calls, especially during peak periods.
• Support client satisfaction and build rapport over the phone and via written communication.

Skills

Customer service

Call center

Communication

Job description

ADP is hiring Associate Client Support Consultants in Schaumburg, IL. This hybrid role combines office days with remote days, serving clients with 1–49 employees and upholding ADP's reputation for service excellence.

You’ll resolve payroll-related questions, train clients on ADP technology, and work in a metrics-driven environment supported by comprehensive training and career advancement opportunities. Strong communication and adaptability are essential, especially during peak seasons.