Strategic Partner Success Manager — Platform Adoption

Intuit, Inc.; Mountain View (CA); On-site; USD 140,000 - 185,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits package

Job summary

Intuit, Inc. is seeking a Partner Success Manager to own a portfolio of high-value accounting firms, acting as a trusted advisor and strategic partner.

You will drive platform adoption, coordinate cross-functional teams, and ensure a premium VIP experience from implementation through renewal. We value an entrepreneurial self-starter with customer obsession who can operate in a fast-paced environment, improve retention, and translate product feedback into roadmap insights.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or B2B client/partner engagement.
• Working understanding of accounting/bookkeeping fundamentals and workflows.
• Experience driving product adoption and retention in a large-scale org.
• Ability to work cross-functionally with Sales, Professional Services, and Product Support teams.
• Data-driven with proficiency in CS tools and analytics dashboards.

Responsibilities

• Lead your portfolio as an owner, identifying opportunities and driving proactive outcomes.
• Serve as a dedicated strategic partner to ensure firms fully leverage Intuit’s platform.
• Manage end-to-end firm experience from implementation to renewal with cross-team coordination.
• Act as an accountant advocate, resolving issues quickly and guiding customer success.
• Conduct regular check-ins, business reviews, and proactive outreach to assess firm health.

Skills

Leadership

Entrepreneurial mindset

Customer success

Account management

B2B engagement

SaaS

Cross-functional collaboration

Data analytics

Communication

Travel up to 30%

Education

Bachelor's degree in business or related field

Accounting/bookkeeping courses or certifications preferred

Tools

Salesforce

Quickbase

Job description

Intuit, Inc. is seeking a Partner Success Manager to own a portfolio of high-value accounting firms, acting as a trusted advisor and strategic partner.

You will drive platform adoption, coordinate cross-functional teams, and ensure a premium VIP experience from implementation through renewal. We value an entrepreneurial self-starter with customer obsession who can operate in a fast-paced environment, improve retention, and translate product feedback into roadmap insights.