Head of Partner Success & Growth Enablement

Intuit; Mountain View (CA); On-site; USD 262,000 - 355,000; Full time

Job summary

Intuit in Mountain View, CA seeks a Director of Customer Success for Accounting Firms & Partnerships to lead a practice that enables accounting firms and channel partners to grow with Intuit. You will oversee onboarding, adoption, proactive health management, and partner enablement across the product portfolio.

You will scale a high-performing CS organization across geographies, drive value-added services such as implementation and data migration, and ensure premier partner experiences while

Qualifications

• Senior leadership experience managing senior-level employees or managers
• Cross-functional leadership to align functions and drive data-backed solutions
• Experience building or scaling reseller and partner programs (VARs, QSPs) and enabling partners
• Strategic thinking to drive growth using external data and networks
• Product mindset with experience management or UX/CRM; AI capabilities familiarity
• Business acumen with ability to justify programs and prioritize work
• Experience managing customer support operations and partner-delivered support
• Experience leading large scale organizational change programs
• Exceptional written and verbal communication; proficient with MS Word, Excel, PowerPoint

Responsibilities

• Build and communicate a Customer Success vision aligned to segment goals and partner growth
• Lead and scale a Customer Success practice across geographies and segments
• Develop a high-performing, engaged CS team across geographies
• Enable channel partners and firms to resell Intuit solutions and provide value-added services
• Drive onboarding and adoption of Intuit Accountant Suite with agentic capabilities
• Support firms serving mid-market clients across QuickBooks Advanced and Intuit Enterprise Suite
• Define persona-based playbooks for onboarding, enablement and growth of partners
• Lead verticalization of playbooks and training for industry-specific and agentic services
• Oversee the transition to Intuit ProPartner with a smooth rollout and enhanced partner relationships
• Maintain Voice of Customer feedback with Product, Marketing and Engineering to improve offerings
• Define end-to-end partner journeys and enablement programs to accelerate value realization
• Build a foundation for proactive and reactive support mixing AI and human intelligence
• Set business goals and metrics to shift CS from cost-center to growth engine
• Stay ahead of CS, accounting ecosystem and AI trends to drive thought leadership

Skills

Leadership

Cross-functional collaboration

Partner enablement

Strategic thinking

Product & experience design

Business acumen

Customer service & support

Change management

Clear communication

Job description

Intuit in Mountain View, CA seeks a Director of Customer Success for Accounting Firms & Partnerships to lead a practice that enables accounting firms and channel partners to grow with Intuit. You will oversee onboarding, adoption, proactive health management, and partner enablement across the product portfolio.

You will scale a high-performing CS organization across geographies, drive value-added services such as implementation and data migration, and ensure premier partner experiences while