Strategic Partner Success Lead for Accounting Firms

Intuit, Inc.; Frisco (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Intuit, Inc. is seeking a Partner Success Manager to own a portfolio of high-value accounting firms, guiding implementation, adoption, and renewal to deliver a premium VIP experience.

You will collaborate with Sales, Professional Services, Support, and Product teams to drive platform value, monitor success metrics, and lead strategic initiatives in a fast-paced, customer-obsessed environment. Up to 30% travel may be required.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or B2B client/partner engagement.
• Working understanding of accounting/bookkeeping fundamentals and workflows, with 1+ years in an accounting environment.

Responsibilities

• Lead your portfolio like an owner: identify opportunities, make fast decisions, drive outcomes proactively.
• Serve as a dedicated strategic partner, ensuring firms fully leverage Intuit’s platform to meet their needs.
• Manage end-to-end firm experience from implementation to renewal, coordinating Sales, Professional Services, Support, and Product teams.
• Act as an accountant advocate, anticipating challenges and coordinating with internal teams to unblock issues quickly.
• Conduct regular check-ins, business reviews, and proactive outreach to assess firm health and provide guidance.
• Drive ongoing product education for firms on platform features and best practices.

Skills

Leadership

Account management

Customer success

SaaS

Tools

Salesforce

Quickbase

Job description

Intuit, Inc. is seeking a Partner Success Manager to own a portfolio of high-value accounting firms, guiding implementation, adoption, and renewal to deliver a premium VIP experience.

You will collaborate with Sales, Professional Services, Support, and Product teams to drive platform value, monitor success metrics, and lead strategic initiatives in a fast-paced, customer-obsessed environment. Up to 30% travel may be required.